G2 Travel
Market Manager (Sales)
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The Company
"People don’t take trips – trips take people" …
… and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year. We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America.
We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed. We believe that work should be enjoyable, stimulating and fun!
The Role
As a Market Manager, you will play a crucial role in supporting and expanding our sales team’s efforts. Your primary responsibilities will include nurturing client relationships, managing inquiries, market research & business development, and contributing to our sales objectives. This position requires a blend of client-facing interactions and operational support, making it ideal for individuals who thrive in a versatile and dynamic setting.
Key Responsibilities:
- Efficiently manage and prioritize group inquiries, ensuring prompt, precise responses and exemplary customer service
- Prepare and deliver accurate quotations in a timely manner, proactively following up to secure business and meet sales targets.
- Monitor and manage budgets, evaluate hotel options, and adhere to task deadlines, ensuring financial and operational objectives are met.
- Engage in operational tasks as required to ensure the seamless delivery of services, contributing to overall operational excellence
- Support the accounts department with credit control queries, facilitating smooth financial operations
- Work collaboratively with various departments to address customer requests and resolve issues effectively, ensuring a cohesive and responsive service experience.
- Cultivate and sustain strong, strategic relationships with clients through both phone and face-to-face interactions, ensuring a high level of satisfaction and long-term partnership.
- Travel as needed to meet with clients, building and nurturing business relationships to drive growth and retention.
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The Requirements
- Previous experience in sales or tour operations (B2B or B2C) is advantageous.
- Exceptional interpersonal skills with a strong focus on delivering outstanding customer service.
- Proven ability to perform effectively under pressure and meet tight deadlines, maintaining high standards of work.
- Flexible and adaptable in a fast-paced, dynamic environment, able to adjust strategies and approaches as needed.
- Strong organizational and time management capabilities, ensuring efficient handling of multiple tasks and priorities.
- Excellent problem-solving skills with a meticulous attention to detail, allowing for effective resolution of issues and challenges
- Extensive knowledge and understanding of European destinations combined with a solid understanding of key global regions outside of Europe.
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to leverage these tools for analysis, reporting, and presentations
- Excellent verbal and written communication skills in English.
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Why Join Us?
- Thrive in a supportive and dynamic team environment that values collaboration and professional growth.
- Enjoy a role that offers a rich balance of client-facing interactions and operational responsibilities, providing a well-rounded and fulfilling work experience.
- Engage in a role that offers a balance of client-facing and operational responsibilities.
- Take advantage of travel opportunities to meet with clients and build lasting business relationships, enhancing your professional network and experience.
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