Wycombe Food Hub
Marketing Communications Coordinator - integrated omnichannel communicator
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Company Description
Wycombe Food Hub (WFH) is a community-focused organisation that makes life more affordable by repurposing surplus food, clothing, and household items that would otherwise go to waste. By redistributing these resources, WFH supports individuals and families facing financial pressure while helping to reduce environmental impact. The hub operates as a local, inclusive initiative that values sustainability, social responsibility, and collaboration. Team members work closely with volunteers, partners, and the community to deliver practical support and positive change in High Wycombe and the surrounding area.
The Job Purpose
The Marketing & Communications Coordinator - integrated omnichannel communicator supports the delivery of all marketing, communications, working with partners, Donors and fundraising activity for Wycombe Food Hub and the Community Resilience Hub.
This includes promoting the Food Hub, Repair Hub, Bobkins Bazaar, community events, Xmas Santa activities and financial wellbeing programmes, early-help services, and partner-delivered activities.
The role ensures consistent branding, effective digital communications, and strong engagement with volunteers, donors, partners, and the wider community.
It also supports the coordination and administration of fundraising campaigns, donor stewardship, and community engagement events.
Role Description
The Marketing Communications Coordinator - integrated omnichannel communicator is a part-time role based in High Wycombe. This role focuses on integrated omnichannel communication, ensuring consistent messaging across digital, print, and in-person channels. Day-to-day tasks include drafting and scheduling social media posts, creating newsletters, and preparing website content to promote WFH services, events, and campaigns. The coordinator will write and distribute press releases, manage relationships with local media and community partners, and support public relations activities that increase awareness and engagement.
Additional responsibilities include monitoring communications performance, adapting content to different audiences, aligning messaging with WFH’s mission and brand, and collaborating with internal teams and volunteers to gather stories and updates that highlight WFH’s impact.
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Qualifications
- Strong Communication and Writing skills, including the ability to tailor messages to diverse audiences across multiple channels.
- Experience in Marketing Communications, with an understanding of integrated omnichannel campaigns and audience engagement.
- Ability to create and manage Press Releases and support Public Relations activities, including media outreach and stakeholder communication.
- Proficiency with digital tools and platforms (e.g., social media management, email marketing, basic website content updates).
- Organizational skills, attention to detail, and the ability to manage multiple projects and deadlines in a part-time capacity.
- Comfort working in a community-focused, mission-driven environment and collaborating with volunteers and partners.
- Prior experience in nonprofit, community, or sustainability-focused organizations is beneficial.
- Relevant education or training in communications, marketing, public relations, or a related field is an advantage.
Marketing & Communications
- Deliver effective, integrated marketing activities to increase awareness and uptake of all Hub services.
- Maintain consistent branding across the Hub’s expanding portfolio (Food Hub, Repair Hub, Bobkins Bazaar, Community Wellbeing programmes, partner services).
- Administer daily digital content updates across the website, social media channels, and digital screens within the Hub.
- Produce internal and external newsletters highlighting impact, opportunities, events, and volunteer stories.
- Coordinate internal and external communications using EPOS, Canva, Mailchimp, CRM systems, Social media tools, WordPress and marketing automation tools.
- Work with managers and service leads to develop in-store and in-Hub marketing materials, including posters, point-of-sale displays, service information boards, and volunteer recruitment materials.
- Support the development of campaigns that promote the Hub’s new service areas (Repair Hub, Financial Wellbeing, Early Help, Community Support, etc.).
- Provide regular reports on marketing performance, engagement, and campaign outcomes to the Board.
- Administer the central inbox (contact@wycombefoodhub.org) and ensure timely, professional responses.
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Fundraising, Donor Relations & Community Engagement
- Coordinate volunteers and admin for fundraising events, food drives, Repair Hub open days, and community engagement activities.
- Develop and maintain a donor portfolio including individual giving, regular giving, in-memoriam gifts, and legacy opportunities.
- Maintain a database of donation points, collection bins, and community partners.
- Complete event administration including booking forms, risk assessments, stall hire payments, and volunteer scheduling.
- Support fundraising campaigns linked to the Hub’s new premises, capital improvements, and service expansion.
General
- Ensure compliance with Data Protection and GDPR across all marketing and communication activities.
- Uphold the Hub’s values of dignity, inclusion, and community empowerment in all messaging.
The role covers marketing and communications for all areas of the Community Resilience Hub, including:
- Food Hub
- Bobkins Bazaar
- Repair Hub
- Financial Wellbeing & Early Help services
- Partner-delivered programmes
- Volunteer recruitment and engagement
- Fundraising events and campaigns
- Delivering new volunteers through effective marketing
Effort Allocation
- Hub-wide marketing & communications (45%)
- Fundraising administration & donor management (25%)
- Event administration & community engagement (30%)
Essential
- Excellent attention to detail.
- Advanced skills in Canva or similar design platforms.
- Strong digital marketing skills, including social media management and content creation.
- Experience using CRM or marketing automation tools.
- Ability to follow written and verbal guidance.
- Reliable, proactive, and able to work independently.
- Strong team player with excellent communication skills.
- Ability to manage multiple tasks and deadlines.
- Driving licence
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