Heat Geek
Marketing Associate
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Marketing and Community Associate
Reports to: Head of Growth Type: Full-time Working arrangement: 3-day-in-the-office hybrid role located at the Sustainable Ventures co-working space in Waterloo
About the Role
At Heat Geek, we are addressing the UK’s largest carbon contributors—home heating—where 20% of all UK carbon emissions originates. Backed by a global scale, our mission is to revolutionise heating technology and simplify what was once a complex industry. Already on track to prevent 1,000,000 kg of carbon emissions in Q1 2026, we’re capturing the energy sector’s attention and earning the loyalty of homeowners, installers, and eco-conscious communities.
We thrive on collaboration—from reducing energy bills for households to empowering installers with cutting-edge tools, our impact hinges on people. Our passionate, driven team is building a greener future, and we’re looking for like-minded, determined individuals to join us on this meaningful journey.
This is an opportunity to develop and lead front-line engagement that will define Heat Geek’s growing presence. As part of a small, fast-paced Growth team, you’ll take on a 360-degree marketing role blending tactical execution with strategic thinking.
Your Mission
This Marketing and Community Associate role requires:
- Deep focus on community interaction while contributing to long-term growth strategies.
- Ownership of day-to-day engagement across Reddit, Facebook, and digital platforms.
- The ability to drive conversations that not only enhance brand presence but also foster a positive, supportive atmosphere for clients, installers, and partners.
- A proactive yet strategic mindset to support email campaigns, web content, and future marketing goals that align with the 2026 surge in market adoption.
Key Responsibilities
Community Management & Advocacy
- Manage and optimise core community channels to drive engagement, quality conversation, and positive experiences across:
- Facebook Groups
- All other relevant participatory communities
- Respond to comments and queries promptly, ensuring helpful, empathetic, and compliant interactions with:
- Customer review responses
- Community posts on technical, installation, or sustainability questions
- Cultivate strong relationships with moderators, brand ambassadors, and community leads to amplify our messaging and sustain active support within our network.
- Maintain public-facing brand integrity through prepared, consistent, and insightful responses.
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Content Marketing
- Develop and schedule content for all platforms, ensuring:
- High visual appeal (tied with our video team to create “scroll-stoppers”)
- Tailored tone, messaging, and creativity for each digital channel
- Support the website with updated copy, case studies, and compelling campaign materials, ensuring clean, customer-focused messaging.
- Contribute to digital real estate initiatives (blogs, downloadable content) to meet Google/ECOенεργs-winning SEO standards.
Communications & Campaigns
- Assist in email campaigns, newsletters, and CRM-led communications, including:
- Drafting subject lines and body copy
- Managing customer segmentation and alerts
- Play a key role in developing digital marketing strategies, working closely with the Head of Growth to plan:
- Multi-channel campaigns (social media, ads, web)
- Strategic path-to-conversion plans aligned with 2026 growth targets.
- Track performance and identify engagement trends to refine messaging for better reach and impact.
Essential Requirements
- 3+ years of experience in:
- Social media management
- Community development
- Generalist marketing roles (especially project-led, dynamic industries)
- Exceptional writing ability demonstrating:
- Empathy in community responses (e.g., Reddit replies)
- Persuasive clarity in high-converting emails and ad copy
- Deep digital knowledge—understanding the nuances of B2B sampling, A/B testing, and platform-specific etiquette.
- Ability to organise complex timelines and prioritise tasks to maintain an inbox-zero standard.
- Drive and initiative: able to forecast conversations and topics before they become urgent.
- A healthy disregard for fear—the motivation to push boundaries and embrace bold ideas.
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Nice to Have
- Experience with CRM platforms (e.g., HubSpot, Mailchimp, Hootsuite).
- Willingness to engage deeply with issues in climate tech or sustainable finance.
- Proven success in advocating for non-traditional channels (e.g., pitching to eco journals, securities analysts).
We’re a Lot Better Together
Differences make us stronger—we value diverse backgrounds, skills, and perspectives as fuel for innovation. We come together as ourselves, with no exceptions.
If you’ve got the core skill set, celebrate us when we’ve just hit a new metric, or you’re curious to see where you could fit, drop us a note with your ideas, insight, or passion to make an impact.
Ways of Working + Benefits
Location & Environment
- This role is based in Heat Geek’s Sustainable Ventures co-working hub in Waterloo, a part of Europe’s most ambitious climate tech innovation district—5 minutes from Waterloo Station and powered by a team full of colleagues leading climate action.
Various hybrid arrangements available, with the office intentionally fostered as a catalyst for inspired collaboration.
Perks
- £5,000 contribution towards your own heat pump installation.
- Share schemes offering tax-advantaged company shares.
- Career funding and salarial fairness—compensation evaluated based on skillset, performance, and role evolution, not negotiation tactics.
- Private medical and dental insurance through a national insurer.
- Learning and development funds competing with top UK employers.
- Annual summer retreat for the team plus opportunities in annual stakeholder conference attendance.
- Gym membership contribution, plus season-ticket lending scheme.
- Cycle to Work scheme to fit seamless sustainability into your daily routine.
- Yoga runs, a sustainability meetup club, and insider access to collaborative events with like-minded networks.
- Monthly team lunches and impromptu socials—because building culture takes more than hard work.
We can’t wait to see you ON THE MISSION. Join us!
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