i-Pharm Consulting
Marketing Director
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We are seeking an experienced Offering Director to lead the commercial strategy, operational excellence, and growth of a rapidly expanding digital storefront within the healthcare and life sciences sector.
About the Role
This is a highly visible leadership opportunity for someone who combines strong commercial acumen with experience managing online marketplaces, e-commerce programmes, pricing strategy, and cross-functional stakeholder engagement. You will play a pivotal role in shaping product availability, customer experience, operational governance, and revenue growth.
Responsibilities
- Define and deliver the storefront strategy and roadmap aligned to commercial growth objectives.
- Develop and implement pricing, promotion, and catalogue strategies that improve revenue and margin performance.
- Manage onboarding, governance, compliance, and ongoing performance of product offerings.
- Optimise product listings, descriptions, taxonomy, and discoverability across the platform.
- Establish KPIs, reporting frameworks, and operational metrics to measure success.
- Analyse performance data and customer insights to identify growth opportunities.
- Lead cross-functional initiatives that enhance customer experience and operational efficiency.
- Drive continuous improvement through automation, process optimisation, and governance frameworks.
- Coordinate launches, campaigns, and promotional activities with marketing teams.
- Manage incident reviews, service issues, and corrective action planning to maintain service quality.
- Build strong relationships with stakeholders across commercial, marketing, development, and operations functions.
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Qualifications
- Degree in Business, Commerce, Economics, Marketing, or a related discipline, or equivalent professional experience.
Required Skills
- Experience leading an online store, digital marketplace, or e-commerce programme for healthcare, pharmaceutical or life sciences environments.
- Strong commercial understanding of pricing, promotions, margin management, and revenue growth.
- Experience managing product catalogues, listings, and taxonomy governance.
- Excellent analytical and problem-solving skills with the ability to turn data into actionable insights.
- Strong stakeholder management and communication skills.
- Demonstrated project and programme management experience.
- Experience working effectively within a matrix organisation.
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Preferred Skills
- Knowledge of digital platform operations, customer experience optimisation, and commercial governance frameworks.
- Previously worked in a CRO or closely aligned business.
Pay range and compensation package
- Location: UK (Home-based)
- Contract: Full-time | Contract-to-Hire
- IR35: Inside IR35
Equal Opportunity Statement
We believe that diverse teams create stronger outcomes. We welcome applications from people of all backgrounds, experiences, and perspectives. If you require any reasonable adjustments during the recruitment process, we encourage you to let us know so we can provide appropriate support.
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