On The Square Emporium / Prop Hire / Auctions
Marketing Manager (Retail Focus)
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Location: On The Square and off site auctions
Hours: Full-time, 37.5 hrs/week, Monday to Saturday (this role requires full flexibility as auctions can take place in evenings and on weekends)
Salary: To be agreed
Application Deadline: Ongoing
Overview
We are seeking a highly organised and customer-focused individual to join our auction house team. This role sits at the heart of our operations, combining client interaction, administrative coordination, cataloguing, and live auction support. The ideal candidate will be detail-oriented, adaptable, and comfortable managing multiple stages of the auction process from intake through to final settlement.
This role offers a unique blend of auction and retail experience. Outside of live auction periods, you'll work closely with the retail team, contributing to the smooth operation of the shop and helping to deliver a high-quality customer experience.
Key Responsibilities of the Auction Co-ordinator
Client Services & Intake
- Welcome and assist clients bringing items for auction, providing a professional and approachable first point of contact
- Assess and log incoming items, ensuring accurate documentation and condition reporting
- Handle client enquiries in person, by phone, and via email
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Administration
- Maintain accurate records of consignments, client details, and transaction histories
- Prepare contracts, receipts, and consignment agreements
- Ensure compliance with internal procedures and any relevant regulations
Cataloguing
- Research, describe, and catalogue items for auction using auction management software
- Produce clear, accurate, and engaging lot descriptions
- Upload images and ensure all listings meet company standards and deadlines
Auction Operations
- Operate auction software during live and timed auctions
- Monitor bids, resolve issues in real-time, and ensure smooth auction flow
- Coordinate with auctioneers and technical staff during sale events
Post-Sale Coordination
- Organise payments, invoicing, and financial reconciliation for buyers and sellers
- Arrange collection, shipping, and delivery of sold items
- Liaise with logistics providers and ensure timely fulfilment
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Skills & Experience
- Strong administrative and organisational skills with excellent attention to detail
- Confident communicator with a professional and friendly manner
- Comfortable working with databases and auction or inventory software
- Ability to multitask and work efficiently in a fast-paced environment
- Interest in antiques, collectibles, or fine art is advantageous but not essential
Personal Attributes
- Reliable and proactive with a problem-solving mindset
- Able to work both independently and as part of a team
- Flexible and willing to support during busy auction periods
What We Offer
- Opportunity to work in a dynamic and varied role within the auction industry
- Exposure to a wide range of unique and interesting items
- Supportive team environment with opportunities for growth
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