Business Administrator Apprenticeship

This hands-on apprenticeship combines office administration and digital marketing. You'll support daily operations, create content, manage communications, and act as a friendly first point of contact. Alongside practical experience, you'll work towards a recognised Level 3 qualification with mentor support.

Wage:

£15,600 a year

Minimum wage rates (opens in new tab) From £8.00 per hour (Apprentice National Minimum Wage) — approx. £16,640 p.a. based on a 37.5-hour week. Integrity Fire Doors may choose to pay above this rate.

Fully funded, industry-recognised Level 3 qualification • Hands-on experience across marketing and office administration • Direct mentoring from the Director

Training course:

Business administrator (level 3)

Hours:

37.5 per week Monday - Friday. 37 hours 30 minutes a week

Start date:

Wednesday 21 October 2026

Duration:

1 year 6 months

Positions available:

1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Office and phone responsibilities:

• Answer incoming calls and emails, and direct enquiries to the right person
• Provide a professional, friendly first impression for new and existing customers
• Book and coordinate site surveys and appointments in the diary
• Support general administration: filing, correspondence, data entry, and record-keeping
• Help maintain accurate customer and job records in the company's systems
• Provide general support to the Director and wider team as needed

Marketing responsibilities:

• Create and schedule content for social media (Facebook, Instagram, LinkedIn), including photos of completed fire door installations and customer testimonials
• Help maintain and update the company website and Google Business Profile
• Support email marketing campaigns and build a customer / prospect mailing list
• Design simple marketing materials (flyers, case studies, quote templates) using tools such as Canva
• Track enquiries and leads, and report on which marketing activity is working
• Carry out basic market and competitor research
• Support the collection of customer reviews and testimonials

Where you'll work

WESTLAND HOUSE WESTLAND ROAD FARINGDON SN7 7EY

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ABINGDON AND WITNEY COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.