Marketing Operations Manager

Operations Manager

TEXO Recruitment are currently recruiting for an Operations Manager on behalf of an established B2B marketing agency based in Blyth. The Manager will play a key role in overseeing the day-to-day delivery and operational performance of the agency. You will be responsible for managing workflows, coordinating resources, supporting project delivery, and ensuring effective processes and systems are in place. This is a key operational position within the agency, working closely with senior client services and marketing leadership to ensure the wider team can focus on client strategy, growth, and campaigns while delivery is managed efficiently and effectively.

Key Responsibilities

• Oversee the day-to-day operational delivery of client projects and campaigns.
• Manage workflows, schedules, capacity planning, and resource allocation.
• Ensure projects are delivered on time, within budget, and to a high standard.
• Coordinate workloads across PR, content, design, digital, and web teams.
• Monitor project progress and identify potential risks, bottlenecks, and resource issues.
• Maintain and optimise project management systems, processes, and reporting.
• Lead internal planning, scheduling, and workflow meetings.
• Develop and improve operational processes and best practices.
• Track delivery performance, utilisation, and operational effectiveness.
• Provide regular operational insights and recommendations to senior management.
• Ensure clear priorities, responsibilities, and deadlines are communicated across teams.
• Provide day-to-day leadership, guidance, and support to the delivery team.
• Help team members prioritise workloads and manage competing deadlines.
• Promote accountability, collaboration, and continuous improvement.
• Coach and support colleagues to improve performance and effectiveness.
• Contribute to performance reviews, objective setting, and development planning.
• Foster a positive, supportive, and high-performing team environment.
• Projects are delivered on time, within budget, and to a consistently high standard.
• Teams have clear priorities, responsibilities, and manageable workloads.
• Project management systems are maintained and used effectively.
• Delivery risks and bottlenecks are identified and resolved proactively.
• Resources are allocated efficiently across the agency.
• Team performance, collaboration, and accountability continue to improve.