About The Job

Are you an accomplished senior marketing operations professional who knows how to turn an ambitious strategy into clear plans, well-run campaigns and measurable results? Based at our head office in Lenton, with some international travel, this is a highly influential role at the heart of our Customer Engagement team. You will ensure our marketing activity reaches all our customers effectively across email, social media, targeted campaigns and our own platforms, while creating the processes, systems and cross-business support needed for everything to land successfully.

You will be responsible for the operational delivery part of the Customer Engagement plan from beginning to end, ensuring every initiative has clear accountability, timescales, decision-making arrangements and measures of success. Acting as a trusted representative of the Customer & Media Director, you will handle competing requests, make sound decisions within agreed authority and bring forward practical recommendations when senior input is needed. You will build strong relationships across sales, finance, product and other areas of the business, gaining support early and helping important decisions to be made smoothly.

This role requires extensive experience in senior marketing operations, together with strong commercial judgement and the credibility to operate confidently with Directors and all staff. You will know how to maintain reliable data and turn it into useful insights and provide a clear view of how Customer Engagement contributes to our revenue, identifying risks and opportunities through meaningful reporting, while also managing agency, supplier and partner relationships to ensure work is delivered to the required quality and timescale. This is an enabling rather than creative role: your focus will be on removing operational friction and creating the conditions in which excellent creative work can succeed.