Snap Inc.
Marketing Operations Specialist
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Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.
The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.
The Creative & Marketing organization brings Snap’s brand to life in culture and partners closely across the business and with external collaborators to deliver creative excellence at scale. Within that, the Brand team exists to ignite the Snapchat brand to drive culture and growth. The team leads some of the most foundational work across the business, including brand strategy and positioning, brand platforms and campaigns, brand storytelling, stewardship, core narratives, toolkits, and the systems that help keep Snapchat consistent across channels and markets.
We're looking for a highly organized, proactive, and solutions-oriented Marketing Operations Specialist to join our International Marketing team. This role is a key operational partner, helping ensure our marketing organization runs efficiently by supporting critical processes across Marketing, Creative, Legal, Finance, and other cross-functional teams.
Reporting into the Marketing Operations lead, you'll own and coordinate a broad range of operational, administrative, and project management responsibilities that enable the successful delivery of marketing initiatives. You'll be comfortable managing multiple priorities, improving processes, and influencing stakeholders across a global organization.
What you’ll do:
Marketing Operations & Project Support
- Partner with the Marketing Operations lead to drive operational excellence across multiple marketing workstreams.
- Provide day-to-day operational and coordination support to the Senior Director of International Marketing and Global Brand Team.
- Support planning and execution of high priority cross-functional marketing projects, including coordinating timelines, deliverables, stakeholder reviews, and follow-ups.
- Assist in developing campaign wrap-up materials and coordinating marketing reporting with cross-functional partners.
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Process & Operational Excellence
- Maintain, optimize, and document marketing processes, templates, playbooks, and operational workflows.
- Identify opportunities to improve efficiency, scale operations, and create self-service resources for the broader marketing organization.
- Support forecasting, resource planning, asset management, and other operational planning activities as needed.
- Build and promote best practices that improve consistency across regional and global marketing teams.
Vendor, Legal & Finance Operations
- Manage vendor onboarding in partnership with Legal and Finance, including NDAs, MSAs, Statements of Work, Purchase Orders, and related documentation.
- Coordinate vendor sourcing and onboarding activities while ensuring compliance with internal processes.
- Partner with Legal to support marketing approvals and ensure required documentation and review processes are completed.
- Help maintain operational documentation, templates, and guidelines to support compliant and efficient ways of working.
Tools & Systems
- Support day-to-day administration of marketing tools and platforms.
- Help maintain operational systems, documentation, and workflows that enable effective campaign execution.
- Continuously evaluate opportunities to leverage automation and AI to improve team productivity and operational efficiency.
Minimum Qualifications:
- 4+ years of experience in Marketing Operations, Marketing Technology, CRM Administration, Project Operations, or a related operational role.
- BS/BA degree or equivalent practical experience.
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
- Experience working cross-functionally with Marketing, Creative, Legal, Finance, and external partners.
- Excellent written and verbal communication skills with the ability to manage stakeholders across multiple teams and time zones.
- Strong analytical, problem-solving, and critical thinking skills.
- Experience using Google Workspace (Docs, Sheets, Slides).
- Experience or strong interest in applying AI and automation to improve operational processes.
- Comfortable working in a fast-paced, evolving environment with changing priorities.
Preferred Qualifications:
- Previous experience supporting marketing organizations or creative teams.
- Experience with Legal and Finance workflows, including vendor onboarding and procurement processes.
- Experience improving marketing operations through scalable processes, documentation, and best practices.
- Familiarity with project management and collaboration tools such as Smartsheet, Jira, Salesforce, Contentful, or similar platforms.
- Excellent attention to detail and strong organizational skills.
- Demonstrated ability to navigate complex organizations and influence without direct authority.
- Self-motivated, collaborative, and continuously looking for opportunities to improve team efficiency and effectiveness.
- Experience working with global or international teams across multiple time zones.
- Agency experience is a plus, but not required.
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"Default Together" Policy at Snap:
At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits:
Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
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