Responsibilities

What you’ll be doing

• Working in a dynamic team, supporting planning activities across Customer Marketing Squads and overseeing the development of both short and long term marketing plans that align with business goals, strategic objectives and customer needs.
• Using your strong communication and collaboration skills, you'll build effective relationships across the Planning community, Customer Marketing Squads, and key stakeholders within Group Customer Communications (GCC) and Finance.
• Bringing a highly analytical mindset and strong attention to detail, using marketing performance data to identify insights and turn them into meaningful actions that drive better outcomes. A proactive and innovative approach will help you anticipate challenges, identify risks and recommend or implement corrective actions that support continuous improvement and operational excellence.
• Leading budget management, reporting and forecasting across the customer marketing plan, providing robust financial oversight, actionable insights and forward looking forecasts.
• Using historical performance data to assess the effectiveness of marketing investment and ensure it delivers against customer and commercial objectives.
• Ensuring appropriate governance, processes and controls are in place, continually identifying opportunities to strengthen and improve ways of working.

About you

For this role, you will have:

• Experience within Financial Services, performance (121) marketing, planning and engagement with commercial acumen
• Excellent eye for detail to ensure quality and accuracy of reporting
• Ability to understand, analyse and interpret complex budget & performance data to spot trends and make recommendations to inform performance marketing plans and decision making
• Exceptional organisational skills with the ability to prioritise your work and deliverables to support the Planning Centre of Excellence & Squads
• Excellent stakeholder management skills and experience of working and collaborating with multi-disciplined teams
• A curious and positive mind-set with a passion for innovation in the performance marketing space

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Please note that should you be successful in securing this role, the job title on our internal systems will be Marketing and Corporate Affairs Consult.