JD.COM
Marketplace Ecosystem Product Operations Manager
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Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do: https://corporate.jd.com/
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
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Location: London
About The Role
You are the technical and operational owner of the ISV / integrator layer that powers the marketplace. Your job is to make integrations work — end-to-end. You sit between the technical team and the commercial team, translating business requirements into buildable specs, and then driving technical integration, rollout, and operational reliability so that every ISV/integrator solution (ERP, OMS, CRM, listing, logistics) is not just launched but trusted and running at scale.
In short: the Account Manager sells the partnership; you make it technically strong and operationally dependable.
Key Responsibilities
- Business → technical requirements: Gather, structure and prioritize business requirements from sellers, ISVs/integrators and internal teams; translate them into clear, buildable PRDs / technical specs (API, data, flow) that engineering can execute against.
- Technical integration & release: Own the end-to-end technical integration of ISV/integrator solutions — API onboarding, mapping, UAT, go-live, and post-launch support — so releases land clean and stay stable (not "shipped then broken").
- Platform operations & reliability: Monitor and operate the ISV/integrator integration layer — track integration health, downtime, data-flow errors, and drive fixes with the platform/engineering team.
- Tooling & selection: Define and validate functional + technical requirements for CRM / listing / tooling; run selection, pilot (e.g. recent CRM-tool test) and scale-up decisions.
- Efficiency & scale: Identify automation / self-service / API-leverage opportunities to reduce manual handling and scale ops without adding headcount.
- Process & standards: Set the technical onboarding and release standards (checklists, UAT gates, QA) that sellers, integrators and CS follow.
- Collaboration: Work closely with R&D, BS, Platform Engineering, Account Manager and CS to keep integration, ownership and quality aligned.
- Data & reporting: Track integration health, adoption, go-live time, and surface technical risk early.
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Requirements
- 3–5 yrs in technical operations, platform/product operations, or systems integration (e-commerce / marketplace / SaaS preferred).
- Comfortable with APIs, data models, integration/onboarding workflows (UAT, go-live), and read technical specs well.
- Experience with ISV / service-provider / ERP / OMS / CRM integrations beneficial.
- Strong at translating business requirements into buildable technical specs.
- Hands-on operational troubleshooting (data errors, integration failures, adoption gaps).
- Marketplace/SaaS/ISV ecosystem experience; exposure to API-driven or tooling automation (e.g., automation of onboarding / self-service).
- Excellent cross-functional communication (Engineering, R&D, BS, AM, CS).
- English professional working proficiency; Mandarin a plus.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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