Trip.com Group
Marketplace Growth Manager - Attractions & Tours
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About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have six Customer Service Centres for Trip.com, established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages.
We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller.
About the Role
We are looking for a commercially driven and strategic Marketplace Growth Manager to own the business performance of Trip.com's Attractions & Tours business across key ANT Europe Locales, particularly GB, Italy, Spain, and France.
This role goes beyond campaign execution. As the business owner of your assigned ANT Europe Locales, you will translate business objectives into actionable operating plans, drive execution across Operation, BD, IBU (International Marketing), and cross-business-line teams, and continuously optimize site performance to achieve sustainable revenue growth.
The ideal candidate combines strong commercial acumen, analytical thinking, and stakeholder management skills, with the ability to independently drive complex initiatives across Operation, Product, Train, Hotel, and Flight teams in a fast-paced international environment.
In this Role, you’ll get to:
- Own commercial performance across key European markets, particularly the UK, Italy, Spain and France, with accountability for GMV, traffic, conversion and margin.
- Build alignment and influence priorities across Business Development, Marketing, Product, Operations and other Trip.com teams, securing the cross-functional support needed to achieve commercial goals.
- Translate regional objectives into focused market plans with clear priorities and measurable outcomes.
- Use customer, competitor and performance insights to identify growth opportunities and operational bottlenecks.
- Lead seasonal promotions, major sales moments and Attractions & Tours campaigns across the Trip.com app and website.
- Coordinate on-site merchandising, search visibility, push notifications, email and other marketing channels.
- Manage campaigns end to end, from commercial planning and product readiness through to launch, analysis and optimisation.
- Partner with Business Development teams to define sourcing priorities based on customer demand, market trends and commercial potential.
- Improve product assortment, pricing, availability and merchandising across priority destinations.
- Identify supply and inventory gaps that could limit customer choice or commercial growth.
- Develop opportunities to cross-sell Attractions & Tours to customers booking flights, hotels and rail.
- Align Business Development, Marketing, Operations and other Trip.com teams around shared commercial priorities.
- Establish clear plans, timelines, ownership and success measures for cross-functional initiatives.
- Monitor performance through dashboards and regular business reviews, translating data into practical recommendations.
- Track competitor activity, customer behaviour and market trends to identify new growth opportunities.
- Continuously improve operating processes and remove barriers to effective execution.
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What you'll Need to Succeed
- 4+ years of experience in commercial operations, marketplace operations, category management, e-commerce, growth, revenue management or digital marketing.
- Experience owning commercial KPIs such as GMV, revenue, conversion, traffic or margin.
- Bachelor's degree in Business, Marketing, Economics, Data Analytics, or a related field.
- Strong analytical skills and the ability to turn data into clear commercial actions.
- Experience delivering multi-market campaigns or initiatives across several functions.
- Good understanding of e-commerce merchandising, pricing, customer journeys and digital marketing channels.
- Strong project management, prioritisation and stakeholder influencing skills.
- Comfortable working independently in a fast-paced, international environment.
- Experience within an OTA, tours and activities marketplace, attraction, ticketing platform or consumer marketplace would be beneficial.
- Experience with CMS, merchandising, campaign management or analytics tools would be an advantage.
- Fluent English; French, Spanish, Italian or German would be advantageous.
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Why Trip.com Group
As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career. As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged. At Trip.com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life.
What’s more?
- A fast-growing environment that offers strong potential for career growth and encourages bold ideas.
- We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work.
- We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement.
- Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one.
- Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip.com Group Fulfilling.
Click the link to learn more about “What Makes Trip.com Group a Leading Global Travel Service Provider?”
Click the link to learn more about “This Is a Trip Where Both Your Career and Life Can Flourish!”
Find out more job opportunities at https://careers.trip.com.
Have a good trip, and see you soon!
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