Citi
Markets Chief Operating Office - Operations Strategic Initiatives - Vice President
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Are you looking for a career move that will put you at the heart of a global financial institution?
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team Overview:
The Markets Operations Chief Administrative Office (CAO) organization, sitting within the broader Markets Chief Operating Office (COO), provides the connective tissue across the Operations franchise - spanning Chief of Staff, Expense & Resource Management, Ops In-Business Risk, and Strategic Initiatives. The Strategic Initiatives pillar partners directly with business-aligned Operations leaders (organized by product, process, cluster, and cross-functional operations) to drive execution of high-priority, often ambiguous, cross-cutting priorities that do not sit neatly within a single vertical. This role is a foundational build-out position within that pillar and will help shape how the function operates as it scales to meet business growth.
Role Overview:
With recent organizational changes in Markets Operations aligning dedicated Business Engagement Leads by Product, there is a strategic need to elevate the Markets Operations Chief Administrative Office team's (sits within Markets Chief Operating Office) capability to meet this demand and close critical gaps in how the organization engages, communicates, and supports the Markets business.
We are seeking a proactive, execution-oriented individual for this hands-on, high-visibility role. This individual will have responsibility for working in close partnership across Markets and Operations, operating as a trusted extension of business-aligned leadership to help identify, structure, and drive resolution of ad hoc challenges, while also playing a central role in strengthening and professionalizing organizational communications across the Markets Operations franchise.
This role requires someone who is comfortable operating with ambiguity, can quickly build credibility with senior stakeholders, and can translate strategic priorities into structured, trackable execution plans.
What you'll be doing:
- Business Aligned Support
- Partner closely with business-aligned Operations leaders across product, process, cluster, and cross-operations teams to drive execution of strategic priorities and initiatives.
- Act as a central point of coordination for ad hoc, cross-cutting challenges that require rapid problem-structuring, stakeholder alignment, and follow-through to resolution.
- Translate strategic direction from senior leadership into concrete workplans, milestones, and accountability structures.
- Track progress against key initiatives, proactively flagging risks, dependencies, and resourcing gaps to leadership.
- Prepare materials, briefing documents, and analyses to support decision-making by senior Operations leadership.
- Support governance routines (steering committees, business reviews, town halls) tied to strategic priorities.
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Cross-Functional Partnership
- Build strong working relationships with Chief of Staff, Expense & Resource Management, and Ops In-Business Risk teams to ensure alignment and avoid duplication of effort.
- Serve as a liaison between Strategic Initiatives leadership and business-aligned Operations leaders, ensuring consistent two-way flow of information.
- Represent Strategic Initiatives priorities in relevant forums, working groups, and project teams.
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Communications
- Own and improve the cadence, quality, and consistency of communications across the Markets Operations organization, including leadership messaging, all-hands content, and initiative updates.
- Develop clear, concise, and executive-ready communications (presentations, memos, talking points) that translate complex initiatives into digestible narratives for varied audiences.
- Establish repeatable communication frameworks/templates to improve consistency across the CAO organization.
- Partner with Chief of Staff / Communications resources to ensure messaging is aligned and well-sequenced.
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Continuous Improvement
- Identify opportunities to streamline processes, improve operational efficiency, and enhance the effectiveness of the Strategic Initiatives function.
- Contribute to the broader build-out of Strategic Initiatives capabilities as the function matures across London and Tampa.
What we'll need from you:
- Several years of relevant experience in Trade Support, Business Management, or Operations within Markets.
- Strong understanding of trade lifecycle processes, including trade capture, confirmation, settlement, and reconciliation.
- Demonstrated experience acting as a subject matter expert on controls, regulatory implementation, or booking/legal entity structuring.
- Strong communication and interpersonal skills, with proven ability to collaborate effectively with internal and external stakeholders, including trading desks and senior business leadership.
- Education:
- Bachelor's/University degree required.
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What we can offer you:
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group: Institutional Trading
Job Family: Trade Support
Time Type: Full time
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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