Manchester United
Matchday Accessibility Assistant (Casual)
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Location: Old Trafford
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Role
- Welcome and support supporters in a professional, friendly, and inclusive manner throughout their visit to Old Trafford.
- Assist supporters with the scanning of digital tickets and provide guidance on stadium entry procedures.
- Support disabled supporters, Personal Assistants, and visitors with accessible routes, entrances, seating areas, and facilities.
- Act as a point of contact for supporter enquiries and direct supporters to their seats and relevant stadium facilities.
- Assist with basic ticketing enquiries and escalate complex issues to the Disability Access Officer, Ticketing Team, or relevant departments where required.
- Work closely with the Disability Access Officer, Accessibility team, Access Stewards, and matchday teams to resolve accessibility-related issues.
- Provide information on accessibility services, stadium facilities, and matchday procedures.
- Support pre-match accessibility checks and help identify any barriers that may affect the supporter experience.
- Follow safeguarding, health and safety, emergency, and evacuation procedures always.
- Maintain confidentiality and handle supporter information appropriately in line with Club policies.
- Contribute to creating a safe, welcoming, and inclusive matchday environment for all supporters.
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The Person
Essential
- Previous experience in a customer-facing role, such as hospitality, retail, events, sport, leisure, or customer service.
- Excellent communication and interpersonal skills.
- Friendly, approachable, and confident when interacting with a diverse range of people.
- Previous customer service experience in a face-to-face, hospitality, events, retail, stadium, or customer contact environment.
- Excellent communication and interpersonal skills, with the ability to communicate clearly and confidently with a wide range of people.
- A positive, approachable, and professional manner and genuine commitment to delivering excellent customer service.
- Self-motivated, reliable, and able to work effectively under pressure in a busy matchday environment.
- Strong problem-solving skills and the ability to use initiative when responding to supporter enquiries.
- Ability to work as part of a team and follow operational procedures.
- A commitment to inclusion, equality, and delivering excellent customer service.
Desirable
- Experience supporting disabled people or working within an accessibility-focused role.
- Understanding of visible and non-visible disabilities, neurodiversity, and reasonable adjustments.
- Experience working in a sporting, stadium, or event environment.
- Knowledge of digital ticketing systems and supporter services.
- Awareness of safeguarding responsibilities when working with children and adults at risk.
- Interest in promoting inclusion and accessibility within sport.
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Our Commitment to You
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity, and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application.
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
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