Manchester United
Matchday Premium Retail Assistant (Casual)
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Application Deadline: 6 October 2026
Description
The Role:
Manchester United is seeking customer-focused individuals to join our Matchday Premium Retail team at Old Trafford.
Key Responsibilities
As a Matchday Premium Retail Assistant, you will deliver an exceptional shopping experience for supporters visiting hospitality areas, executive suites and premium retail locations across the stadium. You will engage with Executive Members, hospitality guests and fans from around the world, providing personalised service, expert product knowledge and professional support throughout their visit.
This role is ideal for candidates with experience in premium retail, hospitality, events or customer service environments who take pride in delivering outstanding service and creating memorable experiences.
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Skills, Knowledge and Expertise
What We're Looking For
- Previous experience in retail, hospitality, events or customer service.
- Excellent communication and interpersonal skills.
- A professional, confident and approachable manner.
- A passion for delivering premium customer experiences.
- Flexibility to work matchdays, evenings, weekends and major events.
Desirable
- Experience within premium retail or hospitality environments.
- Experience working with VIP, executive or hospitality guests.
- Additional language skills.
Benefits
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application.
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The pay is £13.45 an hour, mainly working matchdays only. Matchdays will be 6 to 8 hour shifts.
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please contact us, and we will be happy to discuss them with you.
It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
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