Carlisle Support Services
Matchday VIP Hospitality Host
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Job Introduction
VIP Hospitality Host - Matchdays at Accu Stadium
About Us
Carlisle Events is a leading supplier of staffing solutions; and have been providing Stewarding, Security and Event Operations to some of the UK's premier entertainment and sporting venues for more than twenty years. As part of our Matchday VIP Hospitality team you will play a key part in enhancing the customer experience for event days at our client's prestigious venue. Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all whilst maintaining extremely high levels of customer service.
At Carlisle, we concentrate on putting people first - our customers and our employees. This is your opportunity to join a company with great ambition and focus on doing things right.
Role Overview
We are seeking well-presented, articulate and reliable personnel to work at a variety of events held at Huddersfield’s Accu Stadium, home to Huddersfield Town A.F.C, Huddersfield Giants R.L.F.C and a variety of one-off events such as music concerts.
As representatives of the respective sporting club and Carlisle Events - our teams demonstrate exceptional customer service acting as the face of the club, and taking every opportunity to make attendees visit to Accu Stadium's hospitality area a memorable one.
You will be working for our client at their world class venue in Huddersfield. As a VIP Hospitality Host, your main role will be to ensure the safety and comfort of everyone attending events at Accu Stadium. This could include, but is not limited to;
- Scanning tickets and accreditation upon entry
- Directing attendees to their box and/or corporate area
- Conduct pre-event safety checks of the hospitality area
- Meet and greet with exceptional levels of welcoming customer service
- Support adherence and enforcement of licensing conditions
- Assist with functions such as distributing complementary team sheets to delegates
- Monitoring your designated area for hazards, litter etc
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We have excellent progression routes available, including Supervisory level roles, and similar roles at some of our other event venues. If wanted, we are also able to offer opportunities to work at some of our iconic event venues across the UK, including similar roles at venues in Liverpool, Leeds, Manchester and Huddersfield - as well as further afield if you are willing to travel (funded).
Role Requirements
We are looking for candidates that can commit to working a minimum of 75% of of Football and Rugby events held at the stadium.
- Flexibility and reliability are essential
- You must be at least 18 years old
- Willingness to complete a Spectator Safety qualification (funded)
- Excellent communication skills and an aptitude for working with the public
- A friendly, approachable, and professional manner
- Previous experience in a hospitality, stewarding or customer care environment would be advantageous
Benefits
- A competitive hourly rate, paid monthly.
- Discounted Health & Wellbeing Plans.
- Access to Stream - financial flexibility to instantly access your wages before pay day.
- Carlisle Rewards - discounts, rewards, benefits and vouchers
- Employee Assistance Programme
- Refer-a-Friend scheme - with unlimited referrals
- Full induction, ongoing training, and genuine career development
Our hourly rates are paid for the hours you work, with holiday pay accrued separately and paid in addition. Some organisations advertise a higher 'inclusive' rate which already includes holiday pay. For example, a £13.45 salary plus holiday pay is worth over £15.00 comparatively.
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We make no deductions for admin, uniform, training or other costs - the rate you are offered is the rate you earn!
About Us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Jaguar Land Rover, Tesco, BBC, and many more. Our Events' division partners with some of the country's most iconic sporting and entertainment venues such as Tottenham Hotspur, Cheltenham Racecourse, Manchester United and more.
Carlisle currently employees over 6,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Our market leading approach to self-delivery without the use of sub-contractors opens up numerous work opportunities for staff members across the entire organisations, allowing them to explore different roles and sectors. The past year has seen an impressive 58% of newly created salaried roles fulfilled by internal candidates, facilitating unrivalled progression and career growth.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
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