Uber Boat by Thames Clippers
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JOB SUMMARY
This role works in close collaboration with the Masters to ensure the safety and great customer experience of our passengers.
KEY RESPONSIBILITIES
- In charge of overseeing the daily management of Deck & Cabin crews aboard, under the direction of the Master
- Operating Thames Clipper vessels in alignment with our service delivery requirements, with a primary emphasis on maintaining customer satisfaction & vessel housekeeping
- Ensure ticket inspections are conducted at boarding locations, prior to embarkation, placing a significant emphasis on revenue protection.
- Interacting with Thames Clipper's passengers, delivering an exceptional customer service experience at all times.
- Providing lookout duties alongside the Master
- Support the Master with CCTV & VHF radio system operations on board
- Manage the mooring of Thames Clipper vessels and the safe embarkation/disembarkation of passengers;
- Undertaking checks of the vessel's equipment and various safety responsibilities in accordance with our Safety Management System
- Assisting the Master in the safe operation of the vessel
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LOCATION AND TRAVEL
You’ll be based on our boats, which are moored at Trinity Buoy Wharf, Poplar, London E14 0JY, a short walk from Canning Town tube or a hop across the river in our staff boat, from North Greenwich tube.
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REQUIREMENTS
QUALIFICATIONS & EXPERIENCE
Essential
- Vessel Mooring/Deck Experience
- Bridge watchkeeping/ lookout duties.
- STCW First Aid
- STCW Sea Survival
- STCW Fire Fighting
- VHF or equivalent GMDSS Qualification
Desirable
- Passenger vessel experience
- Experience working on the River Thames and/or inland waterways
- Knowledge of the International Safety Management Code (ISM) & International code for High Speed Craft (HSCC)
- MCA or equivalent COC/OOW/BML or RYA Qualification
BEHAVIOURAL COMPETENCIES
- Team Player
- Communication
- Ability to work under pressure
- Flexible
- Proactive
- Motivated
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