Mangrove Global Ltd.
Maternity Cover Customer Account & Operations Coordinator
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Join Mangrove Global and be at the heart of our customer operations!
đź“Ť Woodford Green | đź’· ÂŁ27,500 pa | đź“… Immediate Start | Maternity Cover to 31 December 2027
Are you organised, proactive, and great with people? Do you enjoy a fast-paced environment where no two days are quite the same? Mangrove Global is looking for a Customer Account & Operations Coordinator to join our team and play a key role in keeping our customers, internal teams, and external partners connected and our day-to-day operations running smoothly.
This is a hands-on, varied role where attention to detail, communication, and taking ownership really matter. You’ll be working across Customer Service, Sales, Finance, Purchasing, and Logistics, making sure everything happens when it should — and stepping in quickly when it doesn’t!
What you’ll be doing
- Look after customer accounts, ensuring excellent service from order through to delivery.
- Set up new customers on NAV and process sample invoices accurately and promptly.
- Coordinate customer collections, including collection notes and subsequent credit notes.
- Keep deliveries on track, liaising with Bond and transport partners to resolve issues quickly.
- Keep customers and Account Managers informed of any delays or changes, managing expectations proactively.
- Flag and communicate stock issues, working closely with Purchasing and Logistics.
- Update deals and contracts received from Sales on NAV.
- Process retro requests and invoices, ensuring everything is accurate and correctly allocated.
- Work closely with Finance on retro invoicing and brand allocations.
- Keep invoice trackers and supporting documentation up to date.
- Support POS stock control and maintain accurate records.
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What we're looking for
We're looking for someone who is reliable, switched-on, and takes pride in getting things right. You'll be someone who:
- Is highly organised with excellent attention to detail.
- Can juggle multiple priorities without losing sight of deadlines.
- Remains calm, professional, and positive when things get busy.
- Takes ownership and doesn't wait to be asked to solve a problem.
- Uses initiative and good judgement to get things moving.
- Has excellent communication skills and enjoys working with people.
- Is confident working across different teams and building strong relationships.
- Enjoys working in a fast-paced, collaborative environment.
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Why Mangrove Global?
This is a fantastic opportunity to join a dynamic business in a role where you'll genuinely make a difference every day. You'll have the opportunity to work across multiple areas of the business, develop your commercial and operational experience, and become a key part of the team. If you're someone who gets things done, loves being organised, and enjoys delivering great customer service, we'd love to hear from you.
The details
- Salary: ÂŁ27,500 per annum
- Location: Woodford Green
- Contract: Maternity Cover
- Start: Immediate
- Duration: To 31 December 2027
Ready to make an impact? Apply now!
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