The Shrewsbury and Telford Hospital NHS Trust
Maternity Digital Support Officer
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Job Overview
An exciting opportunity has arisen for a motivated and enthusiastic Maternity Digital Support Specialist to join the Maternity Digital Team. Working closely with the Digital Midwife, Maternity Leadership Team, clinical staff, and Trust IT services, you will support the development, implementation, and optimisation of digital systems across Maternity Services.
The successful candidate will provide day-to-day support for the Maternity Information System and Electronic Patient Record (EPR), helping to maintain high standards of data quality, system performance, and user support. Responsibilities will include troubleshooting system issues, delivering staff training, supporting digital projects, and producing reports to support service improvement and operational performance.
This varied role requires excellent organisational, communication, and problem-solving skills. You will work independently to support digital transformation, improve workflows, and contribute to the delivery of the Maternity Digital Strategy.
The ideal candidate will have experience of digital systems, data quality, and reporting, together with the ability to build positive working relationships with a wide range of stakeholders. An interest in digital innovation and improving outcomes for women, babies, and families is essential.
This is an excellent opportunity to play a key role in the ongoing digital transformation of maternity services and support the delivery of safe, effective, and high-quality care.
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Main Duties of the Job
The Maternity Digital Support Specialist will support the development, implementation, and optimisation of digital systems across Maternity Services, ensuring staff receive effective system support and that high-quality data is available to support safe patient care.
Key responsibilities include:
- Providing day-to-day support for the Maternity Information System and Electronic Patient Record (EPR)
- Troubleshooting system issues
- Monitoring data quality
- Producing reports
- Supporting service improvement initiatives
The post holder will work closely with the Digital Midwife, Maternity Leadership Team, Trust IT services, and external suppliers to implement digital solutions and resolve technical issues.
The role includes:
- Delivering training to clinical and non-clinical staff
- Developing user guidance
- Supporting digital projects
- Maintaining project documentation
- Assisting with the implementation of new technologies
- Supporting community-based staff across multiple sites
- Contributing to the delivery of the Maternity Digital Strategy
This is an exciting opportunity to play a key role in driving digital transformation, improving system utilisation, and supporting high-quality maternity and neonatal services.
Working for Our Organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
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We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Hospital Transformation Programme (HTP)
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
View full details of HTP
Detailed Job Description And Main Responsibilities
For further information relating to the role, please see attached Job Description and Person Specification.
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