Organisational Learning and Knowledge Sharing

• Coordinate learning reviews, after-action reviews, and annual and mid-term reflection processes within and across teams.
• Document and disseminate key learning, good practices, and innovations.
• Facilitate cross-organisational learning events, webinars, and communities of practice.

Rapid Needs Assessments

• Act as HelpAge’s technical focal point for rapid needs assessments, establishing and maintaining organisational methodologies, tools, standards and guidance.
• Advise and coordinate teams undertaking rapid needs assessments, determining appropriate sampling approaches, data-collection methods, questionnaire design, analytical process, and quality-assurance requirements.
• Undertake the coordination and final technical quality assurance of rapid needs assessment reports, including establishing requirements and timelines, coordinating and consolidating inputs from colleagues, and ensuring that findings and recommendations are methodologically robust, supported by the available evidence and suitable for organisational or external use.

Evaluation and Evidence Generation

• Act as a technical focal point for evaluations of short-term projects, advising teams on appropriate evaluation approaches, methodology and design, and coordinating evaluations as required, with overall organisational technical oversight remaining with the Global Impact Adviser.
• Provide technical quality assurance on evaluation design, methodology, findings, and deliverables.
• Support the development of evaluation terms of reference and methodologies, and support the process, from inception, data collection, analysis and delivery.
• Coordinate the dissemination of evaluation findings across the organisation, and support teams to use findings to influence strategy, fundraising, and programme design.

Capacity Strengthening

• Design and deliver training and tailored support to HelpAge teams, partners, and network members on MEL and accountability.
• Develop user-friendly guidance, templates, and toolkits to strengthen MEL practices across the organisation.
• Build internal capacity for adaptive management and evidence use in decision-making.

Planning, Reporting, and Coordination

• Support the Global Impact Adviser by coordinating key components of HelpAge’s annual business planning, organisational and donor reporting cycles, including coordinating and reviewing inputs from teams across functions and regions.
• Work closely with the Global Impact Advisor and Data and Accountability Officer to ensure effective data use and alignment of organizational planning and reporting, systems, data use, and frameworks.
• Actively participate in the relevant cross-team learning and coordination platforms.
• Contribute MEL insights to fundraising, donor reporting, and strategic planning processes.

Essential Skills and Experience Required

• Significant experience in Monitoring, Evaluation, Accountability and Learning in international development, humanitarian, or advocacy-focused organisations.
• Advanced knowledge of MEAL principles, demonstrated by experience designing M&E frameworks, theories of change, indicators, and MEL plans.
• Strong technical skills in both quantitative and qualitative data collection and analysis.
• Experience applying MEL in advocacy, campaigning, or policy-influencing settings.
• Experience coordinating donor or organisational reporting and translating complex programme and performance information into clear, evidence-based narratives.
• Experience coordinating organisation-wide or multi-team planning, performance measurement or reporting processes, including setting requirements, managing inputs and challenging incomplete or poor-quality submissions.
• Knowledge of accountability principles and practical experience with feedback, complaints, and response mechanisms.
• Strong facilitation skills and experience designing and delivering MEAL training and learning events.
• Ability to communicate technical information clearly to non-specialist audiences.
• Proven ability to work collaboratively across diverse teams and cultural contexts.
• Familiarity with digital data collection and analysis tools (e.g., Power BI, Kobo Toolbox, DHIS2, Excel).
• Demonstrated experience coordinating rapid needs assessments in humanitarian contexts, including developing methodologies and tools, directing technical inputs, addressing data-quality and analytical issues, coordinating report production, and providing final technical quality assurance.
• Excellent written and spoken English, including the ability to produce and quality assure high-quality organisational and donor reports.
• Flexibility to work across different time zones.
• Demonstrated understanding of and a commitment to the principles of Partner Led Programming is essential.

Desirable

• Excellent communication skills in English (spoken and written); Fluency in one or more additional languages used in the Global South (e.g., Spanish, French, Arabic) are highly desirable.
• Ability to work across cultures, sectors, and geographies in inclusive and equitable ways.
• Knowledge of ageing, disability, inclusion, humanitarian inclusion, or rights-based programming.

Key Behavioural Competencies

• Working Collaboratively with Others: Work collaboratively, building mutual trust and respect, with external organizations and partners to achieve our strategic aims and objectives; being accountable for the work we do together.
• Adaptability and Flexibility: Adapt to new directions or opportunities arising within the organisation and in our work area; being flexible in our role, constantly using the feedback to learn more and evolve further.
• Supporting and Facilitating Change: Lead behavioural and cultural change through embracing a supportive, collaborative and highly inclusive environment where everybody feels supported, respected and engaged.
• Extend HelpAge’s Reach and Impact: Extend HelpAge’s reach and impact by creating and identifying new business development opportunities and building relationships with new partners.
• Diversity and Inclusion: Lead and promote a culture of including the voices of older people across our support, convening and thought leadership roles, in a way that is transformative, empowering and highly inclusive of those marginalised by gender, economic status, disability and other factors of discrimination.
• Leading Others (for managers): Demonstrate strong leadership to own unit/department and manage people in a well and reputable manner. Create an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

Safeguarding Responsibilities

HelpAge International is committed to safeguarding the communities with which we work, our partners, staff and any others who we come into contact with. The post holder will also be responsible for:

• Preventing harm and abuse from our people, operations and programmes to anyone that encounters our work.
• Reporting all safeguarding incidents you see, hear, hear about or suspect, using our internal reporting mechanism.
• Complying with all safeguarding framework policies and practices.
• Completing mandatory training courses relating to our safeguarding policy framework and complying with HR vetting procedures.

Safer Recruitment

All employments at HelpAge International will be subject to satisfactory references and appropriate screening checks, which can include misconduct disclosure schemes and terrorism finance checks.

How to Apply

Qualified and experienced candidates are encouraged to