Find an apprenticeship
Medical Administrator Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
VQ Solutions
VQ Solutions are looking for a professional and motivated individual to become part of the team at Moss Healthcare. This fulfilling role includes supporting both reception and administrative teams, ensuring high-quality service to patients and providing vital assistance to the wider Practice team.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reception and Patient Services
- Welcome patients and visitors in a friendly and professional manner
- Manage patient appointments and booking requests
- Handle enquiries via telephone, face-to-face, email, and digital channels
- Support patients in accessing appropriate services through care navigation and Accurx
- Ensure the reception area is tidy, safe, and welcoming
- Process incoming and outgoing post and correspondence
Administration and Records Management
- Register new patients and maintain accurate patient records
- Process repeat prescription requests in line with practice procedures
- Monitor shared inboxes and ensure actions are completed within agreed timescales
- Carry out scanning, filing, data entry, and document management tasks
- Support the management of incoming and outgoing medical records
Supporting the Clinical Team
- Allocate clinical workflow and direct tasks to appropriate healthcare professionals
- Process new patient registrations and proxy access requests
- Support clinical staff through accurate data entry and clinical coding activities
- Assist the practice in achieving quality targets, including the Quality and Outcomes Framework (QOF)
- Work collaboratively across all areas of the practice
Where you'll work
28-30 KINGS ROAD
HARROGATE
HG1 5JW
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
VQ SOLUTIONS LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
You will have a dedicated VQ Mentor and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
The best part? All apprenticeship work will be completed during working hours
Essential qualifications
GCSE in:
- Maths and English (grade Minimum C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Good time management
- Flexibility
- Ability to prioritise
- Enthusiasm
- Empathetic
Other requirements
Due to the nature of this business, a high level of discretion is both expected and essential.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The majority of our apprentices secure full-time positions upon successfully completing their apprenticeship, with excellent opportunities for career progression.
Contact
The contact for this apprenticeship is:
VQ SOLUTIONS LTD
Recruitment Team
01423 740006
The reference code for this apprenticeship is VAC2000047517.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills