Medical Affairs Coordinator

Operational Support & Collaboration

• Arrange crucial internal head office non-promotional meetings, including liaising with relevant external participants when required.
• Accurately capture meeting minutes and prepare reports and correspondence on behalf of the Head Office Medical Affairs function.
• Document reconciliation activities, self-inspection checks, and system validations effectively.
• Screen and disseminate relevant news and information to the Medical Affairs department.
• Efficiently obtain references from medical and scientific journals via the British Library or other reference platforms.

SOP & Policy Management

• Maintain precise records of Medical, Patient, and Corporate Affairs SOP updates identified during internal discussions, communicating them to relevant authors for timely revisions.
• Provide invaluable support in the drafting or updating of SOPs, including assisting authors with formatting and editing.
• Offer support and assistance for VEM/GCTS submissions related to non-promotional events and projects.
• Liaise proactively with the Websop team regarding system issues and updates.
• Collaborate with the training team to ensure SOPs and related quizzes are effectively distributed to relevant departments.

Grants, Donations & Financial Administration

• Monitor and manage the Grants and Donations (DOGS) email inbox.
• Handle all correspondence for the DOGS committee members, including the receipt, triaging, and distribution of incoming requests.
• Maintain accurate records of DOGS requests, approvals, payments, and follow-up actions using the DOGS Tracker.
• For all requests for support, coordinate correspondence, committee engagement, compliance documentation, and contract approvals in collaboration with the Medical lead, Grants & Donations Request for Support Committee Lead, Compliance Manager, and Patient Affairs Manager.
• Ensure accurate and timely financial administration of purchase orders and payments aligned with project delivery, including yearly follow-up of proof of delivery as per internal policies.

Ethical Conduct & Regulatory Adherence

• Identify, record, and report any potential pharmacovigilance information promptly (e.g., adverse drug reactions, product complaints, medication errors) and escalate appropriately.
• Ensure all medical enquiries are handled in a timely, accurate, balanced, and non-promotional manner, in accordance with Company procedures.
• Conduct all activities in full compliance with applicable regulations and frameworks, including the ABPI Code of Practice (or IPHA Code), the UK Bribery Act, Sapin II Law, GDPR, UK law, and internal Company policies.
• Promptly raise and report any compliance concerns, breaches, or unethical behavior in line with Company speak-up procedures.
• Maintain up-to-date knowledge of compliance requirements and complete all mandatory training within required timelines.
• Act professionally at all times, ensuring compliance is paramount in all actions and decisions.

Innovation & Continuous Improvement

• Actively monitor current processes to identify bottlenecks and propose innovative solutions and improvements.
• Propose and leverage AI and digital tools to automate manual workflows and modernize data management practices, contributing to our digitalization journey.
• Provide essential cover during absences/holidays for departmental colleagues, ensuring continuity of operations.

Required Skills & Experience:

Educational & Professional Background:

• Proven experience in an administrative, coordination, or project support role, preferably within Medical Affairs.
• Demonstrable experience within a pharmaceutical, life sciences, or other highly regulated environment.
• Experience managing event logistics or financial administration (e.g., grants/sponsorships).

Technical Proficiency:

• Advanced proficiency in Microsoft Office 365, including SharePoint, Teams, and Excel.
• Familiarity with project management or compliance approval tools (e.g., Veeva).
• Knowledge of industry codes of practice (e.g., ABPI/IPHA) relevant to non-promotional activities.
• Experience or strong interest in leveraging AI and digital tools for administrative efficiency.

Core Competencies:

• Proactive and solutions-oriented mindset.
• Exceptional organizational skills and meticulous attention to detail.
• Strong project management aptitude.
• A robust compliance mindset.
• Excellent stakeholder management and interpersonal skills.
• High degree of responsiveness and adaptability.
• Outstanding written and oral communication abilities.

Join Servier and contribute to a team dedicated to making a real difference in patient lives, supported by cutting-edge administrative practices and digital innovation.

Whatever your area of expertise, your work within the Servier Group helps advance therapeutic progress for the benefit of patients. You will be part of teams recognized for their scientific excellence and reach your full potential in a professional environment that encourages you to develop yourself. Tailor-made onboarding journeys, mobility opportunities, quality trainings, responsible management, team spirit... All this and more in a workplace focused on your well-being.

At Servier, we are committed to therapeutic progress to serve patient needs. We put the diversity of our employees as a source of richness for the fulfillment of this vocation.