Codman Square Health Center Inc
Medical Assistant Lead
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Description
Position Summary:
Reporting to the Nurse Supervisor or designee, and under the direct supervision of a registered nurse, the Medical Assistant Lead performs a variety of direct and indirect patient care activities. The MA Lead promotes patients’ self-management and empowers patients/families to achieve maximum levels of wellness and independence. The MA Lead will actively engage in care team huddles, clinical meetings, and quality improvement activities. The MA Lead will perform a variety of direct and indirect patient care activities, including but not limited to, Vaccine Administration, Point of Care Testing, and Phlebotomy. The MA Lead will seek opportunities to learn from others, be open to adapting best practices into their work, and effectively communicate those areas which they feel uncomfortable or need to improve upon to their supervisors. The MA Lead will contribute to the orientation and development of new personnel, as well as mentor peers and promote collaborative teamwork. The MA Lead is committed to the constant pursuit of organizational excellence and improving the health status of the community. The MA Lead must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy, and tact in patient/staff interaction.
Primary Responsibilities
Routine Patient Care
- Greet and interview patients.
- Collect data, information, and vital signs pertinent to visit (examples include blood pressure, height, vision, and pulse oximetry).
- Perform screenings pertinent to visit.
- Assist with interpretation between providers, co-workers, and patients as needed.
- Assist during medical examinations and minor procedures.
- Perform/assist with finger sticks, EKG’s, hearing, and vision, etc.
- Secures patient information by completing and safeguarding medical records and keeping patients’ information confidential.
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Preparation
- Prepare exam room for correct procedure.
- Prepare and clean treatment rooms and medical instruments (sterilization).
Clinical Support
- Assist providers, as necessary.
- Collect and prepare samples of blood and other specimens for laboratory tests.
- Perform Point of Care Testing according to protocol.
- Assist during medical examinations and minor procedures.
- Performs blood draws.
- Maintain a safe patient care environment.
- Follow all Joint Commission and OSHA standards.
- Follow all infection-control policies and protocols.
Delegate within Scope of Practice
- Oversee Medical Assistants assignments (i.e., the board, lunch coverage, rooming, and stocking).
- Perform orientation and training of inexperienced staff and externs per the request of a RN.
- Create the daily assignments under the direction of the clinical supervisor or designee.
Administrative
- Obtain and disseminate various forms; completes medical record release requests and schedules/confirms patient appointments.
- Provides general office and clerical support.
- Perform pre-visit, inter-visit, and post visit activities.
- Retrieve, follow up, and complete forms for patients per protocol, as requested.
- Maintain supplies and equipment, notify RN or designee ahead of needs.
- Manage nurse and providers EPIC templates.
Vaccine Administration
- Monitoring Vaccine Storage/Handlings
- Continuing Education in Vaccines
- Knowledge in assigned Vaccines for Children/Adults (guidelines and requirements).
- Give injections and medications as directed by provider order in collaboration with nurse.
- Explain vaccine information to patient and any follow-up care.
Teamwork
- Work professionally and collaboratively with co-workers.
- Participate in achieving practice goals and key performance indicators.
- Share knowledge and expertise willingly.
- Support and assist with care coordination for students, patients, and families.
- Assistance, as needed.
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Other duties and/or other locations as assigned.
Requirements
Qualifications & Skills:
- Must be a graduate of an accredited Medical Assistant program.
- Must hold current CPR certification.
- Certified Medical Assistant in the state of Massachusetts preferred.
- 2-3 years of experience preferred.
- Strong clinical skills, including point of care testing and phlebotomy.
- Familiarity with clinical processes and procedures and medical terminology.
- Able to perform vital signs, obtain pertinent health information including but not limited to temperature, pulse, respirations, blood pressure, height, and weight.
- Able to participate in the medication reconciliation processes and related prescription management tasks including prior authorizations.
- Knowledge and ability to perform specific procedures and tests appropriate to the clinical setting
- Strong customer service skills.
- Strong computer skills including Microsoft Office
- Experience with Practice Management and Electronic Health Record systems, a plus.
- Able to maintain strictest confidentiality.
- Able to communicate with all levels of organization.
- Able to handle multiple tasks and prioritize work.
- Able to comprehend complex orders.
- Strives in a fast-paced environment and stays calm during stressful situations.
- Flexible and able to adapt to changing situations.
Physical Requirements:
- Must be able to stand or sit for prolonged periods (at least 50% of the time)
- Ability to lift up to 25 pounds and load onto shelves
- Visual acuity sufficient for frequent reading and computer use
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