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About Us
At TOAST, we believe experience is everything.
We’re an innovation-led creative studio working across AI, AR/VR, immersive experiences, gaming, experiential activations, connected commerce, and film/VFX.
We hire for mindset first. Curiosity, craft, collaboration, and that spark that pushes ideas further — these matter more to us than perfect CV alignment. If you bring clear thinking, calm leadership, and a drive to deliver work people actually feel, we want to hear from you.
TOAST partners with global brands across technology, entertainment, FMCG, automotive, and healthcare, shaping work that blends design, storytelling, and emerging tech into unforgettable experiences.
We Want
The Medical Director serves as TOAST’s senior medical and scientific lead, providing strategic medical guidance across healthcare and pharmaceutical client engagements. The role is responsible for ensuring scientific accuracy, medical integrity and regulatory awareness across a diverse portfolio of experiential, immersive, digital and AI-powered healthcare solutions.
Working closely with Client Services, Creative, Production, Technology and Executive Leadership teams, the Medical Director will support the development of innovative healthcare experiences, including virtual reality training, immersive educational platforms, AI-powered tools, interactive disease education, congress activations and scientific engagement programmes.
As a key member of the healthcare leadership team, the Medical Director will provide medical oversight, support Medical Legal Review (MLR) processes, advise on scientific strategy and serve as a trusted medical partner to both clients and internal teams.
Key Responsibilities
Medical & Scientific Leadership
- Serve as the primary medical and scientific advisor across healthcare and pharmaceutical accounts.
- Ensure scientific accuracy and medical integrity across all client deliverables.
- Provide strategic medical guidance throughout project development and delivery.
- Interpret and communicate complex scientific and clinical information to multidisciplinary teams.
- Stay informed on emerging scientific developments, treatment landscapes and healthcare trends.
Medical Review & Compliance
- Conduct medical reviews of healthcare content, experiences and communications.
- Support client Medical Legal Review (MLR) and Medical, Legal and Regulatory (MLR/MMRC) submission processes.
- Identify and mitigate medical and scientific risks during project development.
- Ensure content is supported by appropriate evidence, references and approved source materials.
- Advise teams on fair balance, claims substantiation and appropriate use of scientific data.
- Support internal governance processes relating to healthcare and pharmaceutical projects.
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Healthcare Innovation
- Provide medical oversight for immersive healthcare experiences including VR, AR and XR solutions.
- Support the development of AI-powered healthcare tools, conversational experiences and educational platforms.
- Advise on the medical implications of emerging technologies within healthcare environments.
- Ensure innovative experiences maintain scientific credibility and educational value.
- Partner with Creative and Technology teams to translate complex medical concepts into engaging user experiences.
Client Partnership
- Build trusted relationships with pharmaceutical, biotechnology and healthcare clients.
- Participate in client meetings as the medical subject matter expert.
- Support strategic planning and scientific discussions with client stakeholders.
- Provide medical perspectives during programme development and execution.
- Contribute to healthcare thought leadership and client education initiatives.
New Business & Growth
- Support healthcare pitches, proposals and strategic opportunities.
- Review healthcare opportunities for scientific feasibility and compliance considerations.
- Assist in developing healthcare-focused service offerings and capabilities.
- Contribute medical expertise to business development activities.
- Represent TOAST within healthcare and pharmaceutical industry forums where appropriate.
Internal Education & Capability Development
- Educate internal teams on disease states, treatment landscapes and scientific concepts.
- Support ongoing healthcare capability development across the organisation.
- Establish best practices for medical review and healthcare project delivery.
- Mentor teams working on healthcare and pharmaceutical programmes.
- Promote a culture of scientific excellence and continuous learning.
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Therapeutic Areas
Experience in one or more of the following areas is preferred:
- Respiratory
- Immunology
- Dermatology
- Gastroenterology
- Oncology
- Rare Disease
- Neurology
- Vaccines
- Cardiovascular
- Specialty Care
Required Experience
- Advanced scientific or medical qualification (MD, PharmD, PhD or equivalent).
- Significant experience within pharmaceutical, biotechnology, healthcare communications or medical affairs environments.
- Experience participating in Medical Legal Review (MLR) and medical approval processes.
- Strong understanding of healthcare regulations and industry standards.
- Experience reviewing promotional and non-promotional healthcare materials.
- Experience working directly with pharmaceutical and healthcare clients.
- Strong understanding of evidence-based medicine and scientific communications.
- Experience supporting healthcare innovation, digital health or medical education initiatives preferred.
Desired Experience
Experience in one or more of the following areas is advantageous:
- Virtual Reality (VR) healthcare experiences
- AR/XR healthcare applications
- AI-powered healthcare solutions
- Medical education programmes
- Congress and scientific meeting activations
- Digital health platforms
- Patient support programmes
- Healthcare professional engagement initiatives
Please note: while we may not be able to reply to every submission immediately, all profiles will be kept on file for upcoming TOAST projects across our six pillars.
Compensation
This is a full-time role based in London, but working across Global Markets, with flexibility for hybrid working.
Compensation is competitive and scaled to your experience and level of leadership.
How to Apply
Email careers@ohtoast.com with your CV.
To help us understand your approach to production, please also include:
A short case study of a project you’re proud of — and what made it successful.
We welcome individual applicants only.
We do not discriminate against any employee or applicant on the basis of race, colour, religion, national origin, age, gender, sex, ancestry, citizenship status, disability, genetic information, sexual orientation, veteran status, or military status.
We actively seek diverse perspectives and individuals who bring new ways of thinking to our team.
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