Medical Office Coordinator - Stratham Family Practice

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Provides administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support and maintenance, office supplies, and daily banking.

Job Description:

Provides administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support and maintenance, office supplies, and daily banking.

Major Responsibilities:

• Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check-in/check-out, scheduling patients, answering telephones, and taking messages.
• Collection of co-pays, patient balances, verifying insurance eligibility, updating patient demographics, and meeting TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work.
• Posts payment and adjustment transactions, balances the daily journal, and closes batches every day. May be asked to prepare and deliver bank deposits in accordance with established policies and procedures.
• May be asked to mentor and train new staff.
• Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
• Assigns new patients to a provider and care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team.
• Follows all standard work protocols and may be asked to complete order and referral reconciliation.
• Demonstrates sensitivity to the patient's comfort, confidentiality, and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards.
• Provides coverage for other Core offices as requested.