MY Sports Injury Clinic | Manchester Physiotherapy | Chiropractic
Medical Office Receptionist
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Company Description
MY Sports Injury Clinic | Manchester Physiotherapy | Chiropractic is a specialist center focused on sports-related injuries in Manchester City Centre. The clinic is staffed by a highly skilled team of hands-on physical therapists who deliver evidence-based treatments. Services include sports physiotherapy, chiropractic care, exercise injury rehabilitation, acupuncture, and soft tissue release. The clinic also provides podiatry and comprehensive foot care services. Team members work in a collaborative environment dedicated to helping clients recover, perform, and stay active.
Role Description
This is a full-time, on-site Medical Office Receptionist role based in Manchester. The Medical Office Receptionist will be responsible for:
- Greeting clients
- Managing check-in and check-out processes
- Maintaining a welcoming front desk environment
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Daily tasks include:
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- Answering phone calls
- Responding to inquiries
- Scheduling and confirming appointments
- Coordinating patient flow with physiotherapists and chiropractors
The role involves:
- Verifying patient information
- Assisting with insurance-related questions
- Processing payments
- Maintaining accurate records
The receptionist will also handle general administrative duties such as:
- Managing correspondence
- Updating patient files
- Supporting the clinical team to ensure smooth clinic operations
Qualifications
- Proficiency in receptionist duties within a medical office setting, including front desk operations and patient-facing administrative tasks.
- Strong phone etiquette skills, with the ability to handle high call volumes, provide clear information, and direct inquiries appropriately.
- Experience with appointment scheduling, including managing calendars, confirming bookings, and coordinating follow-up visits.
- Knowledge of basic medical office procedures and insurance verification processes, including checking coverage and capturing accurate patient details.
- Excellent communication and interpersonal skills, with the ability to interact respectfully and professionally with patients, clinicians, and colleagues.
- Solid organizational and time-management abilities, including attention to detail, accurate data entry, and reliability in handling confidential information.
- Comfort using clinic management or scheduling software and basic office tools (email, word processing, and spreadsheets).
- Previous experience in a healthcare, physiotherapy, or chiropractic clinic is beneficial; relevant training or certification in medical administration is an advantage.
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