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Medical Receptionist Apprentice
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About the Role
We are looking for an apprentice to join our existing team. This is a multi-skilled role for the successful candidate who will undertake a wide range of administration duties as well as face to face and telephone interactions with patients and visitors, in our busy administration office and when required in the reception area.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Understand and follow internal policies and procedures, including any complaints processes and digital media policies
- Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
- Understand and uphold appropriate legislation and regulatory requirements
- Use systems, equipment and technology to meet the needs of the customers
- Monitor customer service levels
- Establish facts that enable the creation of a customer-focused experience and appropriate response
- Build trust with a customer
- Understand the products or services that are available from the organisation and keep up-to-date
- Use appropriate communication methods, depending on the task and environment
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
- Demonstrate patience and calmness
- Understand the customer’s point of view
- Use appropriate signposting or resolution to meet customer needs and manage expectations
- Maintain informative communication during service recovery
- Take ownership of keeping service knowledge and skills up-to-date
- Consider personal goals and propose development opportunities
- Act on and seek feedback to develop or maintain personal service skills and knowledge
- Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
- Treat customers as individuals to provide a personalised customer service experience
- Demonstrate personal pride in the job through appropriate dress and positive and confident language
- Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
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Where you'll work
THE CUDWORTH CENTRE
CARLTON STREET
CUDWORTH
BARNSLEY
S72 8SU
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BARNSLEY COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
- Delivery to be completed on site and off the job training either at Barnsley College or your place of work
- Student to complete a Customer Service Practitioner Level 2 Apprenticeship
- Functional skills if required
Desirable qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
The successful candidate will have the opportunity in the future to train in other roles within the practice, with potential opportunities to experience nursing and secretarial work.
We are a GP Practice which looks after the health needs of a 9500 patient population.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
We have trained a number of apprentices - all of whom have been offered full-time jobs on regular pay. We are passionate about the development of our apprentices beyond the apprenticeship programme. We have an apprentice who has been trained as a Healthcare Assistant and will be commencing a Nursing Associate Course. Other apprentices are continuing to develop their skills and competencies within the practice.
Contact Information
The contact for this apprenticeship is:
BARNSLEY COLLEGE
Amanda Ogley
apprenticeships@barnsley.ac.uk
+441226216166
The reference code for this apprenticeship is VAC2000046013.
Closes in 12 days (Monday 17 August 2026 at 11:59pm)
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