Find an apprenticeship
Medical Receptionist Apprentice
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Medical Receptionist Apprentice
New Washington Medical Group
Washington (NE37 2PU)
Closes in 27 days (Thursday 29 October 2026 at 11:59pm)
Posted on 1 October 2026
Wage £14,976 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training course Customer service practitioner (level 2)
Hours Monday - Friday 8.00am - 6.00pm, working 4 days a week. 36 hours a week
Start date Monday 16 November 2026
Duration 1 year
Positions available 1
Summary
Start your career in healthcare with our friendly GP practice! As a Medical Receptionist Apprentice, you'll complete a Customer Service Apprenticeship while gaining hands-on experience supporting patients and the practice team. With full training, a supportive environment, and the opportunity to develop valuable skills.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Medical Receptionist (Customer Service Apprentice), you will play an important role in supporting the smooth day-to-day running of the GP practice while working towards your apprenticeship qualification. You will gain valuable administrative and customer service experience in a busy healthcare setting, learning how to provide a professional, efficient, and compassionate service to patients and colleagues.
What a typical day might include:
- Greeting patients and visitors in a friendly and professional manner
- Answering telephone calls and dealing with patient enquiries
- Booking, cancelling, and amending appointments using the practice clinical system
- Signposting patients to the most appropriate clinician or service where appropriate
- Processing prescription requests and directing them to the relevant team
- Scanning, filing, and accurately updating patient records
- Handling incoming and outgoing post and other correspondence
- Assisting with administrative tasks to support GPs, nurses, and the wider practice team
- Maintaining patient confidentiality and adhering to GDPR and NHS policies
- Keeping reception and waiting areas tidy and welcoming
- Learning new systems and procedures while completing apprenticeship coursework
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for:
- A positive attitude and willingness to learn
- Excellent communication and interpersonal skills
- Good organisational skills and attention to detail
- The ability to remain calm and professional in a busy environment
- A caring and empathetic approach when dealing with patients
- Basic IT skills and confidence using computers
- A reliable and flexible team player who is keen to develop new skills
This apprenticeship offers the opportunity to build a rewarding career within primary care while receiving full training and support from our experienced and welcoming team. No previous healthcare experience is required, just enthusiasm, commitment, and a genuine desire to help others.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
Penshaw View Training Limited
Training course
Customer service practitioner (level 2)
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
More training information
Customer Service Practitioner Level 2. An apprenticeship includes regular remote training with Penshaw View. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Requirements
Essential qualifications
- GCSE in: English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
We are a friendly, close-knit GP practice based in Washington, caring for approximately 7,300 patients. Our team includes three GP Partners, one Trainee GP, two Advanced Nurse Practitioners, one Practice Nurse, two Trainee Practice Nurses, one Healthcare Assistant, a dedicated practice management team, two Medical Secretaries, one Care Coordinator, one Clinical Coder, and seven Medical Receptionists.
We are looking for an enthusiastic and motivated apprentice who is keen to learn and develop their skills while becoming a valued member of our supportive and welcoming team.
https://www.newwashingtonmedicalgroup.nhs.uk/ (opens in new tab)
Company benefits
NHS Bluelight Discount
5 Weeks plus bank holidays
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Moving from apprenticeship to medical receptionist.
Ask a question
The contact for this apprenticeship is:
Penshaw View Training Limited
Kathryn Hewitt-Meadows
kathryn.hewitt-meadows@penshawview.co.uk
The reference code for this apprenticeship is VAC2000056683.
Apply now
Closes in 27 days (Thursday 29 October 2026 at 11:59pm)
Sign in or create an account
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills