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Medical Receptionist Apprentice
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VQ Solutions is seeking a Medical Receptionist for Moss Healthcare
This fulfilling role includes supporting both reception and administrative teams, ensuring high-quality service to patients and providing vital assistance to the wider Practice Team.
Medical Reception and Patient Services
- Welcome and support patients in a friendly, professional manner
- Manage appointments, bookings, and patient enquiries by phone and in person
- Support patients with care navigation and access to appropriate services
- Use digital systems such as Accurx to communicate with patients
- Maintain a welcoming, safe, and organized reception area
- Handle incoming and outgoing post and correspondence
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Practice Administration
- Register new patients and maintain accurate patient records
- Process repeat prescription requests in line with practice procedures
- Monitor shared inboxes and respond to or action requests appropriately
- Complete scanning, filing, data entry, and document management
- Support the processing of medical records and patient information
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Working with the Practice Team
- Support clinicians and colleagues by directing patient queries and requests appropriately
- Process new patient registrations and proxy access requests
- Enter and update patient information accurately and confidentially
- Work as part of the wider practice team to provide a safe, efficient, and patient-centered service
- Support practice targets and quality standards where required
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