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Medical Receptionist Apprentice
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Join our medical reception team
Join our medical reception team as the first point of contact for patients, providing a friendly and professional service both face to face and via telephone/email. You will support the smooth running of the practice by carrying out a range of administrative duties, managing enquiries, and ensuring excellent customer care at all times.
Wage
- £12,480 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
- Tuesday: College Study of 4.5 hours
- Wednesday - Friday: 8.5 hours per day on reception
- 30 hours a week
Start date
Monday 2 November 2026
Duration
1 year 6 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering the telephone
- Greeting patients who come to the surgery
- Monitoring reception email inbox
- Occasionally phoning patients to offer an appointment/change appointment/booking for seasonal health champaigns
- Liaising with outside health care professionals
Where you'll work
THE APPLES MEDICAL CENTRE
EAST MILL LANE
SHERBORNE
DORSET
DT9 3DG
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
YEOVIL COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Business Administration Apprenticeship Standard. On completion the apprentice will receive a Business Administration Level 3 qualification.
Essential qualifications
GCSE in:
English (grade 9 – 4 / A* - C)
Maths (grade 9 – 4 / A* - C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.
About this employer
The Apples Medical Centre (also known as The Apples Surgery) is a general practice located in Sherborne, Dorset. The surgery offers complete medical care, including: Chronic Disease Management, General Health & Screening, Family & Maternal Care and Travel & Vaccinations.
https://www.sherborneapples.co.uk/
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Potential to keep the apprentice on in employment if they are the right fit for the surgery.
Ask a question
The contact for this apprenticeship is:
YEOVIL COLLEGE
Gabrielle Cobner
studentrecruitment@yeovil.ac.uk
01935845380
The reference code for this apprenticeship is VAC2000055402.
Apply now
Closes in 11 days (Friday 9 October 2026 at 11:59pm)
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