Medical Receptionist Business Admin level 3 Apprentice

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship includes regular training with Bradford College

Off-the-job training will follow the time allocations outlined in the Occupational Standard

More training information

• 1 College day per month
• Blended learning, Microsoft Teams, classroom, and workplace
• All work is uploaded to the online portal
• Assessor to visit the workplace every 6 weeks

Desirable qualifications

GCSE in:

• GCSE or equivalent English & Maths (grade Grade 9-4/A*-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Good spelling and Grammar

Software skills:

• Excel
• Word
• Outlook

Knowledge:

• READ codes
• System One computer system

Other requirements

• Disclosure and Barring Service (DBS) check will be done
• Working pattern to be agreed on appointment
• Must be comfortable talking to people
• Must be able to work at both locations

Dr I.M. Raja & Partner and Frizinghall Medical Centre are established NHS primary care providers serving diverse communities across Bradford.

Both practices are committed to delivering high-quality, patient-centred healthcare and offer a wide range of services including chronic disease management, health screening, vaccinations, antenatal and postnatal care, online patient services, and general medical support. They are also part of local Primary Care Networks, working collaboratively with other healthcare professionals to improve patient outcomes and access to services.

The successful apprentice will join a busy, professional, and supportive healthcare environment, gaining valuable experience in reception duties, patient administration, customer service, appointment management, NHS systems, medical records administration, and communication with patients and healthcare professionals. The role offers exposure to a wide range of administrative processes within primary care, providing an excellent opportunity to develop transferable business administration and customer service skills whilst contributing to the delivery of essential healthcare services.

This apprenticeship is ideal for someone who is organised, professional, compassionate, and interested in building a career within the healthcare sector. The successful candidate will work alongside experienced clinical and administrative teams, developing the knowledge, skills, and behaviours required to thrive in a modern NHS setting.

https://www.drrajaandpartner.co.uk/ (opens in new tab)

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Following successful completion of the apprenticeship, there may be opportunities to progress into:

• Medical Receptionist roles
• Senior Receptionist positions
• GP Practice Administrator roles
• Healthcare Administration positions
• Care Navigator positions
• Further apprenticeship or professional development opportunities within healthcare

The contact for this apprenticeship is:

BRADFORD COLLEGE

Donna Hudson
d.hudson@bradfordcollege.ac.uk
01274088811

The reference code for this apprenticeship is VAC2000052063.