Health Consultants Inc
Medical Receptionist / Clinic Coordinator
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Company Description
Health Consultants Inc is a healthcare-focused organization headquartered in London, United Kingdom. The company supports clients by providing medical and health-related consulting services in the Greater London area and beyond. Team members work in a professional environment with direct exposure to healthcare operations and patient-facing services. The organization values reliability, clear communication, and high standards of service. Joining Health Consultants Inc offers the opportunity to contribute to efficient clinic operations and a positive experience for patients and visitors.
Role Description
This full-time, on-site Medical Receptionist / Clinic Coordinator role is based in Greater London. The position is responsible for:
- Greeting and registering patients
- Answering and directing phone calls
- Managing the front desk in a professional and welcoming manner
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Day-to-day tasks include:
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- Scheduling and confirming appointments
- Updating patient records
- Verifying basic information
- Coordinating with clinical staff to support smooth patient flow
The role also involves:
- Handling inquiries
- Managing correspondence
- Maintaining a tidy reception area
- Assisting with routine administrative duties such as scanning, filing, and data entry
The Medical Receptionist / Clinic Coordinator will work closely with clinicians and other team members to ensure timely communication, uphold confidentiality, and provide consistently respectful, patient-centered service.
Qualifications
- Strong appointment scheduling skills and experience coordinating patient bookings and follow-ups.
- Professional phone etiquette and confidence managing high call volumes and multi-line phone systems.
- Proficiency in receptionist duties, including front desk management, patient check-in/check-out, and handling inquiries.
- Familiarity with medical terminology and comfort working in a medical office or clinic environment.
- Excellent communication and interpersonal skills, with a patient, courteous, and inclusive approach.
- Solid organizational and time-management abilities, with attention to detail and accuracy in data entry.
- Competence with basic computer applications and electronic scheduling or medical record systems.
- Previous experience in a healthcare reception, clinic coordination, or similar administrative role is preferred.
- Ability to maintain confidentiality, follow clinic protocols, and work effectively as part of a multidisciplinary team.
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