Haleon
Medical & Scientific Operations Coordinator
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Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
About the Role
The Medical & Scientific Operations Coordinator is part of the Medical & Scientific Operations team and reports to the Medical & Scientific Operations Director.
This role is responsible for coordinating the operational delivery, governance and continuous improvement of the Supported Studies process and Global Medical Information process globally. The role supports consistent, compliant and efficient ways of working, partners closely with Medical & Scientific Affairs and Global Consumer Relations teams and external suppliers and manages a third-party team of four.
Role Responsibilities
- Coordinate the end-to-end operational delivery of the Supported Studies process, ensuring activities are progressed efficiently, documented appropriately and managed in line with relevant policies, standards and governance requirements.
- Support the day-to-day operation and continuous improvement of the Global Medical Information process, helping to ensure timely, accurate and consistent handling of medical information activities and related stakeholder questions.
- Manage, guide and develop a team of four third-party FTEs, setting clear priorities, monitoring workload and performance, supporting issue resolution and ensuring the team delivers a high-quality service.
- Act as an operational point of contact for Supported Studies and Global Medical Information, building strong relationships with global and local stakeholders and helping colleagues navigate the processes in a clear and practical way.
- Partner with internal functions and external suppliers to support smooth operational delivery, timely decision-making, governance adherence and escalation of issues where needed within the team remit.
- Identify opportunities to simplify ways of working, reduce unnecessary complexity, improve user experience and strengthen process consistency without compromising compliance or scientific quality.
- Maintain process documentation, guidance, templates, trackers and reporting outputs, ensuring they remain clear, current and useful for the teams who depend on them.
- Support additional Medical & Scientific Operations priorities as needed, including process improvement, governance activities, reporting, stakeholder support or other operational initiatives that enable the wider team to deliver efficiently and compliantly.
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Why You?
Basic Qualifications
- Scientific or healthcare-related education, degree or equivalent experience, with an interest in how science is used to support medical decision-making, evidence generation and responsible communication.
- Strong organisational skills and attention to detail, with the ability to manage multiple activities, follow agreed processes and keep work moving with minimal supervision.
- Ability to manage relationships and work effectively with a range of global and local stakeholders, including R&D, Medical and Scientific Affairs, Legal and Compliance, Procurement, Finance and external partners.
- Experience coordinating work through others, managing suppliers, contractors, third-party teams or shared service partners, or clear readiness to step into this type of coordination role.
- A practical mindset and genuine interest in simplifying processes, improving how work gets done and making complex requirements easier for stakeholders to follow.
Preferred Qualifications
- Experience working in Medical, Scientific, Healthcare, Pharmaceutical, Consumer Healthcare, Life Sciences, Clinical Operations, Medical Information or a similarly regulated environment.
- Strong stakeholder management skills, with the ability to work effectively across global, cross-functional and culturally diverse teams.
- Excellent planning, organisation and project management skills, with the ability to manage multiple priorities simultaneously.
- Strong communication and facilitation skills, with the ability to deliver training, develop guidance materials and influence stakeholders.
- Continuous improvement mindset with experience identifying opportunities to simplify and optimise processes.
- High attention to detail, strong problem-solving capability and a proactive, customer-focused approach to service delivery.
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Location
Bankside, London
Job Posting End Date
2026-09-03
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
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