Luna Partners
Medical Secretary | 011026
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Medical Secretary | Central London
Private Healthcare | Luxury Client Experience
Monday - Friday | 37.5 hours per week
£40,000 - £45,000 plus 27 days holiday plus Bank Holidays, discretionary annual bonus, pension scheme, development opportunities, social events.
Introduction
A prestigious, doctor-led private healthcare clinic in Central London are recruiting for a Medical Secretary with exceptional communication and organisational skills, and an interest in healthcare, to join their team.
What you will do as a Medical Secretary
You will be responsible for every part of the client experience, ensuring 5* client service at every stage, from their initial enquiry to booking and follow-up.
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Medical Secretary duties
- Managing telephone and email enquiries
- Taking and managing client bookings - manage and maintain client confidentiality
- Maintaining outstanding standards in all aspects of the role, from client service to internal relationships
- Collating clients medical reports, coordinate client referrals and follow-ups
- Meeting clients when they arrive and check-out
- Booking client lunches, hotel rooms and taxis
- Managing referrals with doctors and clients
- Supporting colleagues across the Client Relations Team to keep the clinic running smoothly
- Contribute to wider clinic projects
Are you the right fit for the Medical Secretary role?
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- Excellent communication skills and the ability to interact professionally with high net worth clients
- A professional attitude
- A calm and articulate telephone manner and excellent written English
- An enthusiastic, approachable, warm and confident person
- Ability to put people at ease
- Dedicated to outstanding client service and attention to detail
- Medical Secretary/PA experience in private healthcare
- Interest in working in a cutting-edge healthcare environment providing the highest level of client service
Please note, this medical secretary role is office based, Monday - Friday with the earliest shift starting at 7am.
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