Job Overview

Mental Health Wellness Team is seeking an experienced Medical Secretary to provide smooth and efficient secretarial and administrative support function to the Consultant Psychiatrist and medical team. The successful applicant will have working experience of Medical Secretarial support in a health care setting and be able to demonstrate excellent organisational and workload management skills.

MHWT is a multi-disciplinary service, providing a range of specialist interventions within an integrated person-centred approach to people aged 18-65 resident in the Borough of Redbridge.

Main Duties of the Job

The successful candidates will have excellent written communication skills, have an efficient and confident approach to dealing with staff, patients, relatives and outside agencies as required, maintain accurate records and ensure compliance with Trust policies, ensuring confidentiality at all times.

The post holder will be required to undertake some general administrative duties within the service which directly support the work of the multi-disciplinary teams.

Detailed Job Description and Main Responsibilities

The post holder will be responsible for managing their own workload, prioritising tasks effectively, and ensuring deadlines are met. They will be expected to work independently as well as part of a team, demonstrating flexibility and a commitment to high standards. The role may involve working across multiple sites and requires excellent communication and organisational skills.

• To work flexibly to provide efficient, high quality medical secretarial, administrative and support services to the Consultant Psychiatrists and their medical colleagues as required and to maintain office cover. This will include the typing of letters, emails, minutes, reports, presentations etc.
• To maintain and upkeep registers etc., using database/spreadsheet applications, arrange investigation appointments for patients at the request of the Consultant and where appropriate, maintain a comprehensive investigation results file and ensure all results are brought to the attention of medical staff so that appropriate action can be taken. Working experience of RiO is essential for this role.
• To act as first point of contact to clients, their family/carers, GP’s, consultants from other disciplines, CPNs other medical/professional staff, and professionals from other services and professional backgrounds. Some clients may present as anxious, or angry. Our patients and their carers need to be treated courteously, appropriately and efficiently