NHS Ayrshire & Arran
Medical Secretary - Biochemistry
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NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
The post holder will provide a professional and comprehensive Administrative and Secretarial service to senior staff within the Biochemistry Department. Duties will include transcription of clinic and discharge letters within the recognised guaranteed times, dealing with telephone enquiries, SSTS input, minute taking and any other duties as outlined in the job description. You should have a recognised qualification in Administration at Level III or have significant relevant practical experience. You should possess excellent communication and organisational skills with advanced keyboard skills. Experience in Winscribe and Trakcare would be advantageous.
Duration, Location, and Working Pattern
- Location: Glasgow Royal Infirmary
- Contract Type: Permanent
- Working Pattern: Full time Position (36 hours per week)
- Shift Pattern: Monday - Friday 9am-5pm
Key Responsibilities
- Complete personal assistant tasks relevant to supporting the departmental Consultant(s), including word processing, filing, audio-typing, scanning, photocopying and the composition of letters, medical reports and preparation of both straightforward or at times complex responses and requests to ensure efficiency in patient care.
- Manage Consultant(s)/Team(s) diary to ensure effective time management.
- Sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are to be passed to the Consultant and which may be passed directly to others for action and information.
- Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery, including where appropriate contacting patients at short notice to ensure attendance.
- Uploading patient referrals to SCI Gateway for processing where appropriate
- Run Discharge reports on TrakCare and send patient records to consultants for FDL dictation twice weekly.
- Responsible for making arrangements for the appointment of referrals to appropriate clinics and investigative departments (i.e. Ultrasound/biopsy etc) or arranging admissions/follow-up to facilitate the patient journey, taking into account urgency and length of wait.
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Please refer to the job description and person specification for further details.
Knowledge, Training, Qualifications and/or Experience Required to do the Job
Qualifications
Essential:
- SVQ Business & Administration at SCQF Level 6
Desirable:
- HNC Administration & IT or HNC Business
Experience / Skills
Essential:
- Excellent organisational and communication skills
- Advanced keyboard skills and accurate transcription speeds
- Proficient use of computer systems
- Ability to organise and prioritise own workload
- Ability to use initiative and resourcefulness while maintaining confidentiality, diplomacy, and tact
Desirable:
- Experience in healthcare, preferably in an acute setting
- Experience and/or knowledge of waiting list management
Behavioural Competencies
Essential:
- Excellent interpersonal skills
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact:
- Angela Winters, Administration Manager
- Phone: 0141 242 9527
- Email: Angela.winters@nhs.scot
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Details on how to contact the Recruitment Service and the Recruitment Process
Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
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Show us the real you: Your application should reflect your skills, experience, and motivations authentically. Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers. Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
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