West London NHS Trust
Medical Secretary - Neurophysiology
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North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job Overview
A substantive part time position has arisen within the Clinical Neurophysiology Department, situated within the Brunel Building at Southmead Hospital, for an experienced Band 3 Medical Secretary.
Working as part of this busy clinical team, your main duties will be to provide efficient and high quality administrative and clerical support to the Consultant Clinical Neurophysiologists and Physiologists within this team. This exciting opportunity involves working in close cooperation with these and other staff groups and medical professionals in this bespoke department in order to deliver outstanding diagnostic care. The role includes typing of clinical letters and reports, booking out-patient clinics and handling telephone calls and enquires, along with other general office duties.
The successful candidate will have an extensive secretarial background - ideally within the NHS and able to use Microsoft Office, along with well-developed communication and interpersonal skills and a caring attitude, as well as the ability to work well within a team are essential. Knowledge of medical terminology would be an advantage.
Main duties of the job
The Neurophysiology Medical Secretary plays a vital role in supporting the clinical team by managing patient communications, coordinating referrals and appointments, and ensuring the accurate preparation and distribution of clinical documentation. The role involves handling sensitive information with confidentiality, maintaining patient records, and using NHS systems to ensure smooth administrative operations. The secretary also provides a professional and compassionate reception service. Close collaboration with consultants, physiologists, and other departments is essential to maintain service efficiency and uphold high standards of patient care.
Working for our organisation
North Bristol NHS Trust is one of the largest NHS trusts in the South West, providing hospital and community healthcare to over a million people across Bristol, South Gloucestershire, and North Somerset. With approximately 1,050 inpatient beds and over 9,500 staff, the Trust delivers exceptional care from its flagship site, Southmead Hospital, which houses the state-of-the-art Brunel building, regarded as one of the best hospital facilities in Europe. As a regional centre for neurosciences, orthopaedics, plastics and burns, renal medicine, and major trauma, the Trust offers a dynamic and rewarding environment for healthcare professionals. Working in our Neurophysiology department, you’ll be part of a small, dedicated team contributing to a specialist service that plays a vital role in patient diagnosis and care. We are proud of our inclusive culture, strong links with local universities, and commitment to staff development and wellbeing, making North Bristol NHS Trust a truly supportive and forward-thinking place to build your career.
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Detailed Job Description And Main Responsibilities
- Responsible for processing clinic letters/test result letters general correspondence, and other tasks required by the department
- Receive, sort and prioritise daily correspondence.
- Monitor waiting lists proactively.
- Contribute to the review of administrative and clerical functions within the department and make recommendations to enhance the service provision for all users of the department.
- Photocopying/filing and other administrative duties to ensure the efficient running of the office.
- Prioritise sometimes conflicting department requirements, independently of, or with consultants and other secretarial support to meet deadlines – i.e. 5 day turnaround for clinics.
- Organise meetings, including the booking of rooms as necessary, for the clinicians and their teams as required.
- Act as a contact point, liaising with patients, medical and nursing staff and other external agencies dealing with queries competently and professionally, taking action when appropriate in accordance with Data Protection.
- To provide secretarial cover and undertake general office duties as necessary within the department.
- To effectively deal with incoming mail for clinicians.
- Such other reasonable duties, appropriate to a Band 3.
Person specification
Education/Training/Qualifications
Essential criteria
- Good general education including GSCE in Maths or English (or equivalent)
- RSA/OCL 2 standard or equivalent
- Computer skills (Microsoft office)
Desirable criteria
- Patient Administration System (PAS) training
Skills and knowledge
Essential criteria
- excellent organisational skills and attention to detail
Desirable criteria
- knowledge of medical terminology
qualification
Essential criteria
- Excellent IT Skills
Desirable criteria
- Working knowledge of Care Flow or similar
Experience
Essential criteria
- previous secretarial experience
Desirable criteria
- medical secretarial experience
Skills
Essential criteria
- excellent telephone and communication skills
Work Experience
Essential criteria
- Previous secretarial experience
- Experience of working under pressure
- Experience of working as part of a team in a multi-disciplinary environment.
Desirable criteria
- Experience of working in the NHS or similar organisation
- Experience of working with Patient Access policy
Knowledge/Skills/Abilities
Essential criteria
- Good written/verbal communication skills
- Good customer care skills.
- Good organisational/prioritisation skills, being able to meet deadlines as well as carry out day to day activities of role
- Ability to work using own initiative, working independently in own role, knowing when to seek appropriate guidance from others
- Able to maintain good working relationships amongst team, colleagues and clinical staff
- Willingness and ability to learn new IT skills and technology
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We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Important
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
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