Royal United Hospitals Bath NHS Foundation Trust
Medical Secretary - Paediatrics
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Job Overview
Medical Secretary – Gynaecology & Obstetrics (Gynaecology Oncology)
We are looking for an organised and proactive Medical Secretary to join our Paediatric service, working primarily with the Paediatric team. This is a rewarding and varied role that sits at the heart of patient care, offering the opportunity to work closely with a dedicated multidisciplinary clinical team and fellow secretarial colleagues.
In this pivotal position, you will deliver a comprehensive and professional administrative service to the multidisciplinary team (MDT), helping to ensure smooth, efficient and patient‑focused pathways of care. You will act as a key point of contact, working collaboratively with clerical teams to coordinate communication between patients, clinicians and external organisations.
If you thrive in a busy healthcare environment, enjoy working as part of a supportive team and take pride in making a real difference to patients’ experiences, this is an excellent opportunity to develop your skills within a specialist and compassionate service.
Main duties of the job
Key elements, main duties and responsibilities of the role include
- To provide a comprehensive administrative service and support the operational activity across Paediatrics.
- Provide a complete medical administrative service which may include, patient correspondence, copy and audio typing, editing and formatting letters, information resources, referral to treatment (RTT) data entry and any other appropriate documents as required.
- To provide a first point of contact, including answering all telephone enquiries from internal and external callers, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate. Disseminate key information in line with Information Governance and other relevant Trust policies.
- To assist in the treatment for patients, for example updating relevant databases and computer systems as needed and to ensure referrals to other healthcare professionals or external organisations are actioned promptly.
- To arrange and (where necessary) cancel/reschedule appointments, book follow-up appointments and manage the waiting list appropriately.
- To scan and upload clinical information as directed to ensure patients’ electronic medical records are kept as up to date as possible. To retrieve results from in-house systems as required by the clinicians.
- Provide cross cover within the administrative team as required.
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Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
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Person specification
Qualifications & Training
Essential criteria
- Post-GCSE qualification e.g. A level, Advanced apprenticeship, NVQ 3 or equivalent experience
Desirable criteria
- Typing qualification or experience
Knowledge & Experience
Essential criteria
- Demonstrable experience and knowledge of office and administrative processes
Desirable criteria
- Experience within the NHS or similar health care setting
Specific Skills
Essential criteria
- Computer literate in Microsoft Office applications e.g. Word, PowerPoint and Outlook and other software: Adobe, Internet Explorer, Google Chrome
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
Further details / informal visits contact
Name Carley Goodwin
Job title Specialty manager
Email address carley.goodwin@nhs.net
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