Betsi Cadwaladr University Health Board
Medical Secretary
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Job Overview
This post is for a permanent Medical Secretary working for the Community Paediatric department
To provide an accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector, Social Services) in order to provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.
The post holder will support the delivery of a comprehensive high quality medical secretarial administrative service.
Main duties of the job
- To support the co-ordination of the administration arrangements to provide a high quality supportive secretarial service to the consultant, medical and nursing team.
- To work independently and be accountable for organising/prioritising own workload to ensure deadlines are achieved.
- To support the facilitation of the patients along a defined pathway.
The ability to speak Welsh is desirable for this post. Welsh and /or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
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Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
The post holder will be a key member of the Medical secretary team providing an accurate and confidential administration service to the Clinical Specialty and its associated work streams. The post holder will support the consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, workload and co-ordination of appointments and admissions related information for patients and carers.
The post holder will have good accurate typing skills, and will ensure that the speciality maintains efficient filing and recording of information systems. Will plan and organise own time, adjusting clinic appointments for patients ensuring notes are ready for clinics as necessary.
- Collect and collate information as directed by the Senior medical secretary and or administration manager.
- Act on own initiative to prioritise and plan own workload to meet service level agreements and key performance indicators and will reflect on and improve own performance, supporting change management and improvements to procedures and service developments.
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You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word.
- IT related qualification CLAIT plus /ECDL or equivalent.
- NVQ Business Administration L3 or equivalent experience
Desirable criteria
- AMSPAR – City & Guilds L3
- NVQ Customer Service L3.
Skills
Essential criteria
- Competently communicates professionally and effectively with all levels of staff both verbally and in writing.
- Proficient in use of Microsoft office applications.
- Experienced in planning organising and prioritise own workload.
- Flexible and adaptable to changing service demands
- Excellent organisational skills.
Desirable criteria
- Minute-taking skills.
Knowledge
Essential Criteria
- Evidence of Continual Personal development
- Ability to deal with sensitive information
Desirable criteria
- Knowledge of NHS Organisations. Medical terminology
Personal Attributes
Essential Criteria
- Team player.
- Approachable /Friendly Confident manner.
- Reliable
- Develops own practice through reflection and learning.
- Empathetic
Desirable criteria
- Ability to speak Welsh
Experience
Essential criteria
- Knowledge of a range of administrative processes
- Experience of working in a busy office environment.
Desirable criteria
- Experience of working within the NHS.
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