Job Description

To provide a general reception service to all personnel who access the ECG department. This includes contact with the public as well as a wide range of other health care professionals. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Previous applicants need not apply.

Main Duties

• Accurately input patient information, appointment details, and clinical data onto relevant hospital systems.
• Maintain and update electronic patient records ensuring data quality and confidentiality standards are met.
• Identify and resolve data discrepancies where appropriate.
• Ensure all administrative records are completed accurately and in a timely manner.
• Backfill appointment slots for clinic utilisation.
• Monitor clinic schedules and respond promptly to changes in appointment availability.
• Contact patients prior to their appointments to complete pre-registration requirements.
• Verify and update patient demographic information.
• Ensure all necessary patient details are recorded before attendance to support a smooth patient experience.
• Escalate any issues or concerns identified during the pre-registration process.
• Provide cover for ECG reception during periods of increased workload, annual leave, or sickness absence.
• Manage telephone enquiries and direct calls appropriately.
• Support patient check-in processes and provide information regarding appointments and departmental procedures.
• Assist with filing, scanning, photocopying, and document management.
• Work collaboratively with colleagues to support departmental objectives and service delivery.
• Adhere to Trust policies, procedures, and information governance requirements.