📝Key Responsibilities

• Support the development and continuous improvement of clinic-based healthcare services, ensuring alignment with governance and regulatory requirements.
• Work collaboratively with the healthcare services team to support service development and implementation.
• Lead the development and review of Patient Group Directions (PGDs), ensuring they are evidence-based, compliant, and ready for appropriate authorisation.
• Assess, write, and authorise Patient Specific Directions (PSDs) in line with legal, regulatory, and professional frameworks
• Provide clinical advice and support decision-making across clinic services.
• Develop, review, and maintain clinical policies, procedures, and guidance documentation.
• Lead and facilitate clinic governance meetings, ensuring effective review of risks, incidents, and service performance.
• Contribute to clinical governance frameworks and assurance processes.
• Support oversight of clinic-related activities within the cost centre, contributing to efficient resource utilisation.
• Represent the organisation at relevant internal and external meetings, as required.

Safeguarding our Patients

• Ensure clinic services operate in line with regulatory, legal, and professional requirements, and national guidance.
• Support and embed effective clinical governance processes to maintain high standards of patient safety and care.
• Review incidents, complaints, and near misses, supporting investigation, learning, and risk mitigation.
• Ensure all PGDs, policies, and clinical procedures are evidence-based, up to date, and regularly reviewed.
• Support identification and management of clinical risks, ensuring appropriate escalation where required.
• Monitor service quality, patient outcomes, and feedback to support continuous improvement.
• Promote a culture of openness, safety, and learning, aligned with duty of candour principles.

Supporting our People

• Design and deliver clinical training and education sessions aligned to clinic services.
• Support the development of the medicines and prescribing team, providing guidance and professional support.
• Promote a culture of continuous professional development and clinical excellence.
• Facilitate and contribute to training events, workshops, and education programmes.
• Identify learning needs through governance insights, ensuring targeted and effective training interventions.
• Support implementation of competency frameworks and assurance processes.
• Act as a clinical role model, supporting high standards of patient care and professional practice.

💡Here's What's In It For You

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

What You’ll Need To Succeed

• GPhC-registered pharmacist (essential) with commitment to maintaining professional standards.
• Independent Prescriber qualification (essential or already enrolled onto course and working through).
• Experience in medicines governance, prescribing, and clinical service delivery.
• Experience supporting the development and implementation of healthcare services.
• Experience in developing and reviewing Patient Group Directions (PGDs).
• Ability to provide sound clinical advice and support decision-making.
• Good understanding of regulatory and professional frameworks (GPhC, CQC, national guidance).
• Strong communication and stakeholder engagement skills.
• Ability to lead meetings and coordinate governance activities effectively.
• Good organisational skills with the ability to manage multiple priorities.
• Commitment to continuous professional development.
• Willingness to attend relevant professional events and training.

Closing date for applications: 8th September 2026

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