Village Hotels
Meet Me & Groups Coordinator
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The Role Outline: Your Week at a Glance
As our Meetme & Groups Coordinator, you will be the hybrid engine behind our business bookings. Working flexibly between home and the office, you will take total ownership of sales and service for all meeting rooms and group bookings across voice, chat, email, and agency portals, turning inquiries into confirmed revenue.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous hospitality sales experience is great, but your attitude, energy, and commercial drive matter much more to us. If you are highly motivated, love a stretching target, and can handle objections with absolute confidence, we will give you all the support you need to thrive. Because it really does take a Village.
How the Village Thrives
We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
- We Care: We care about our impact on guests, the community, and each other.
Your Shift: What You Will Actually Be Doing
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We do not just need an order taker. We need a commercial powerhouse who knows how to close a deal and look after the details. We trust you to handle:
- The Sales Hustle: Maximising every single revenue opportunity. You will take ownership of your personal sales goals, chase leads relentlessly, handle objections like a pro, and negotiate with absolute confidence to push our conversion rates to the limit and hit your bonus targets.
- The Multi Channel Service: Managing the chaos seamlessly. You will be the welcoming first point of contact across email, voice, chat, and agency portals, providing an industry leading service that makes direct bookers and agents want to come back.
- The Flawless Details: Protecting the business. You will capture customer information accurately (ensuring strict data protection and payment security laws are followed), identify risks, send out contracts within strict agreed timeframes, and ensure all terms and conditions are completely transparent.
- The Hotel Handoff: Working as a true team player. You will communicate all relevant booking information to the hotel teams with an exceptional eye for detail, ensuring what you sell is exactly what gets delivered on the day.
How We Succeed Together
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your daily tasks, solve practical problems, and smash your targets. We champion teamwork and desperately want you to succeed and grow your commercial career with us.
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Selling Our Benefits
- The Financials: A solid base salary of £26,208 with potential earnings of up to £30,048 when you hit your targets, plus the true flexibility of hybrid working.
- Health & Wellbeing: Complimentary full leisure club membership for you and a friend (worth £1,500 annually), a monthly well-being programme, and an Employee Assistance Programme.
- Hotel Stays: Discounted stays from £20 based on two sharing, plus a Holiday Purchase scheme.
- Food & Drink: 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
- Financial & Extras: Financial wellbeing support via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, and your birthday off guaranteed.
Think You Have Got the Right Energy?
We are looking for self-starters with a track record of delivering both sales and service in a fast-paced hospitality environment. If you work well under pressure, love becoming a product expert, and can adapt to different work types on the fly, we want to hear from you.
Bring your personality, your drive, and your ambition. Hit apply, tell us why you love the commercial thrill of group bookings, and let's see if our energies align.
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