Meeting & Events Executive

• Handle meetings, events and group enquiries from initial contact through to confirmation, providing prompt, professional and personalised responses in line with standard operating procedures.
• Maximise enquiry conversion, meeting room sales and bedroom revenue by identifying commercial opportunities, upselling where appropriate and enhancing the client experience.
• Act as a key point of contact for clients throughout the planning process, maintaining clear communication, strong organisation and high standards of guest care.
• Conduct professional and engaging show-rounds and site visits, showcasing the hotel’s event spaces, facilities and services to potential clients.
• Support the planning and coordination of meetings, conferences, weddings, social events and group stays, ensuring all details are accurately captured, confirmed and communicated.
• Handle group enquiries in collaboration with the Revenue Manager and Director of Sales to maximise group revenue opportunities for the hotel.
• Prepare contracts, function sheets, group documentation and proforma invoices for confirmed events and bookings.
• Ensure all systems, CRM records, client details, bookings, follow-ups and event information are updated accurately and in a timely manner.
• Finalise event and group details with organisers before completing a clear and accurate handover to the Meeting and Events and operational teams.
• Work closely with Operations, Sales, Revenue and other departments to ensure seamless event delivery and a consistent guest experience.
• Support sales activities where required to contribute to the continued commercial success of the hotel.
• Support the hotel’s Refer & Reward process, including training new team members, providing monthly updates, maintaining Salesforce records and preparing revenue reports for Director of Sales approval.
• Complete daily administrative tasks including revenue posting, digital signage updates, menu printing and other operational support as required.
• Attend weekly operations and sales revenue meetings, providing relevant updates and supporting follow-up actions where required.

What We Need from You:

• Previous experience in a sales, meetings and events, groups, reservations or hospitality role, ideally within a hotel, events or tourism environment.
• A strong customer-focused and commercial approach, with the ability to convert enquiries, identify upselling opportunities and support revenue growth.
• Excellent communication and interpersonal skills, with the confidence to build professional relationships with clients, guests and internal departments.
• Strong organisational skills and attention to detail, with the ability to manage multiple enquiries, bookings, deadlines and follow-ups at the same time.
• Confident presentation skills, including the ability to conduct professional show-rounds and engage with potential clients.
• Good administrative skills, with experience using booking systems, CRM systems or similar sales/event management platforms.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• A proactive, self-motivated and professional approach, with the ability to work independently and as part of a team.
• An understanding of client needs, market trends and commercial opportunities within meetings, events and group business.
• The ability to review sales or booking data and support recommendations to improve conversion, revenue and overall performance.
• Flexibility to support client meetings, show-rounds, networking opportunities and events, including occasional evenings or weekends where required.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com