RBH
Meeting & Events Planning Executive
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JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
Our Benefits
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much, much more!
A DAY IN THE LIFE OF A MEETING & EVENTS PLANNING EXECUTIVE AT CROWNE PLAZA DOCKLANDS
What you'll be doing...
- Take over confirmed bookings from the Events Sales team through a structured handover and lead the detailed planning process from confirmation through to event completion.
- Act as the dedicated point of contact for event organisers once business is confirmed, building rapport and anticipating their needs throughout the planning journey.
- Translate the outline terms of each contract into complete operational detail – confirming exact menus, room set-ups, timings, AV requirements, dietary needs, and running orders.
- Review each booking with a critical eye and recommend improvements where the contracted arrangement isn’t the best fit, for example, suggesting a theatre set-up in place of a boardroom where it would serve the client or the operation better.
- Prepare, manage, and distribute event function sheets (BEOs) with full operational details, so every department knows exactly what is happening, where, and when.
- Ensure all client requirements and any subsequent changes are clearly and promptly communicated to operational teams and confirmed back to the client.
- Chase and collate outstanding event details (final numbers, dietary requirements, running orders) within agreed deadlines to protect operational planning time.
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What We Need From You
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Meeting and Events Planning Executive, you will need the following qualities and skills:
- Previous experience in Meetings & Events, Conference and Banqueting, or a similar hotel environment.
- Strong organisational skills with the ability to manage multiple events and deadlines at the same time.
- Excellent attention to detail, with a focus on producing accurate event information and operational documentation.
- Confident communication skills and the ability to build effective relationships with clients and colleagues across all hotel departments.
- A proactive and solution-focused approach, with the ability to identify potential issues before they affect event delivery.
- Good understanding of Food and Beverage operations and how meetings and events are delivered in practice.
- Calmness under pressure and the ability to adapt quickly when client requirements or operational priorities change.
- A commercial mindset, with confidence in identifying suitable upselling opportunities that add value to the client experience.
- A collaborative and hands-on approach, with the flexibility to support event delivery when required.
- A genuine commitment to providing an exceptional client and guest experience.
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Skills Required
- Strong event planning and coordination skills, with the ability to manage multiple bookings and deadlines simultaneously.
- Excellent organisational skills and a high level of attention to detail.
- Clear and confident written and verbal communication skills.
- Strong client relationship skills, with the ability to understand requirements and manage expectations professionally.
- Effective interdepartmental communication and collaboration.
- Good understanding of Meetings & Events and Food and Beverage operations.
- Ability to prepare accurate function sheets, BEOs, running orders and event documentation.
- Strong problem-solving and decision-making skills, particularly under time pressure.
- Ability to anticipate operational challenges and identify practical solutions.
- Commercial awareness, including upselling, accurate charging and protecting event profitability.
- Good time-management and prioritisation skills.
- Ability to remain calm, professional and adaptable in a fast-paced environment.
- Competence in hotel systems and Microsoft Office, including Outlook, Word and Excel.
- Ability to interpret contracts, event details, room layouts and client requirements accurately.
- Strong customer service skills and a commitment to delivering a high-quality guest experience.
- Ability to work independently while contributing effectively as part of a wider team.
- Flexibility to work evenings, weekends and bank holidays in line with event demand.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
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