Fora
Meeting Room Payment Coordinator FTC 6 months
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About the company
At Fora, we're reimagining what the workplace can be.
We create inspiring, design-led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.
From our first London workspace over 20 years ago, we've grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.
Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.
At Fora, we're not just shaping workplaces—we're shaping the future of work.
At Fora, we create inspiring workspaces where people and businesses thrive. Behind every great client experience is a team that ensures things run smoothly, and we're looking for a Meeting Rooms Payment Coordinator to play a critical role in protecting revenue, supporting our sales teams, and delivering a seamless payment experience for our clients.
The Role
As our Meeting Rooms Payment Coordinator, you'll be at the heart of our Meeting Room Sales operation, ensuring client payments are accurately allocated, accounts are reconciled, outstanding debt is proactively managed, and payment queries are resolved quickly and professionally.
You'll collaborate closely with teams across Sales, Finance, Technology, and Operations, helping to reduce aged debt, improve processes, and ensure our clients receive a seamless experience from booking through to payment.
This is an excellent opportunity for someone who enjoys working across multiple systems, building strong stakeholder relationships, and making a tangible impact on business performance.
What You'll Be Doing
This is 4 days in the office
💼 Support Revenue & Debt Management
- Own and manage the Meeting Room debt report, prioritising aged, high-value, and broker-related debt.
- Monitor overdue payments and proactively follow up with clients to ensure timely resolution.
- Investigate and reconcile client accounts, resolving payment discrepancies quickly and accurately.
- Escalate debt risks and payment issues where required.
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🤝 Partner with Sales & Finance
- Work closely with the Meeting Room Sales team to maintain accurate client accounts and reduce outstanding payment tasks.
- Support Finance with invoice queries, supplier forms, refund requests, and payment allocations.
- Coordinate payment transfers where payments have been allocated to the incorrect entity or invoice.
- Assist with office credit allocation and payment-related reporting.
🔍 Payment Processing & Reconciliation
- Use systems including Stripe, HSBC, SAP, Salesforce, and Nexudus to locate payments and reconcile accounts.
- Track failed payments, pending invoices, and payment dashboards to ensure records remain accurate.
- Process refund requests efficiently and provide supporting information for approval.
- Ensure payments are correctly allocated and invoices accurately marked as paid.
📞 Deliver Exceptional Client Support
- Communicate confidently and professionally with clients regarding outstanding payments and account queries.
- Support clients with payment links, payment options, and account reconciliations.
- Build positive relationships while balancing commercial and customer priorities.
🚀 Drive Continuous Improvement
- Create practical process documentation and how-to guides.
- Identify opportunities to improve payment workflows and reduce manual effort.
- Raise and track system or process issues with Technology and CRM teams.
Why Fora?
At Fora, we're redefining the workspace experience through beautifully designed spaces, exceptional service, and a people-first culture.
You'll join a collaborative team where your contribution is valued, your ideas are welcomed, and you'll have the opportunity to make a real impact on the way we operate and support our clients.
Requirements
What We're Looking For
✅ Experience
- Experience in credit control, payment processing, reconciliation, finance administration, or accounts support.
- Experience within a client-facing, hospitality, workspace, commercial, or sales environment would be advantageous.
- Proven ability to manage debt, investigate payment queries, and reconcile accounts.
- Comfortable working with multiple stakeholders across Finance, Sales, Technology, and Operations.
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✅ Technical Skills
- Strong Excel and Microsoft Office skills.
- Confident using multiple business systems simultaneously.
- Experience with Salesforce, SAP, Nexudus, Stripe, or similar platforms would be beneficial.
- Strong attention to detail and accuracy when handling financial information.
- Able to analyse debt reports, invoices, payment histories, and account statements.
✅ Personal Attributes
- Calm, professional, and confident when handling sensitive payment conversations.
- Highly organised with excellent prioritisation skills.
- Collaborative and supportive team player.
- Accountable, proactive, and solution-focused.
- Resilient and adaptable in a fast-moving environment.
- Passionate about identifying improvements and making processes more efficient
Benefits
At Fora, we believe work should enhance your life—not compete with it. That's why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.
💼 Work Your Way
- Core working hours with flexibility - because life doesn't run 9-5
- Two weeks ‘Work from Anywhere' - swap your desk for a beach, a mountain... anywhere that inspires you
🌴 Time to Rest & Recharge
- 28 days' annual leave + bank holidays
- Your birthday off - celebrate you
- Buy additional annual leave to create even more time for what matters
💪 Wellbeing & Security
- 5% matched pension scheme - supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Health cash plan - supporting day-to-day medical expenses
- Mental wellbeing support - confidential in-person or online therapy sessions
🚴 Smarter, Greener Commuting
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
☕ Perks That Make You Smile
- 25% off at Fora cafés - your morning coffee just got better
- 2 x volunteer days / year
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