Soho House via Caterer.com
Member Relations - Mews House Mayfair, Central London (4 Month FTC)
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The Role…
At Soho House, as Member Relations you will act as a key point of contact for our members, ensuring that every interaction reflects the exceptional standards and personalised service of the club. You will support the full member journey — from onboarding and engagement to retention — while fostering a welcoming, attentive, and professional environment throughout.
This is a guest-facing role that requires excellent interpersonal skills, attention to detail, and a genuine passion for hospitality and community building.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
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Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
- Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
- Support onboarding of new members, including welcome communications, tours, and orientation.
- Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
- Assist with the coordination of member events, reservations, private bookings, and special requests.
- Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
- Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.
- Champion the club’s values, brand tone, and member-first approach in every interaction.
- Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.
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What we are looking for…
A successful Member Relations for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- 2+ years in a hospitality, concierge, membership, or guest relations role
- Exceptional interpersonal and communication skills
- Polished, professional demeanour with a genuine service mindset
- Strong administrative skills and experience using CRM or database systems
- Ability to stay calm and resourceful under pressure
- High attention to detail and confidentiality
- A passion for people and delivering memorable member experiences
Physical Requirements:
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Pay Range
£17.50—£17.50 GBP
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