Pollok Credit Union
Member Services Officer/ Full time perm + part time maternity cover. £13ph
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Company Description
Pollok Credit Union is a community-focused financial services organization providing ethical loans and savings products to local members. Located across Pollok, Maryhill, and Possil in Glasgow, we serve individuals and families who value fair, transparent, and responsible lending. As a member-owned institution, we prioritize financial wellbeing, accessibility, and trust. Team members work closely with the community, supporting members in managing their money and achieving their financial goals. Joining Pollok Credit Union means contributing to a values-driven organization with a strong local presence.
Role Description
The Member Services Officer role is a full-time permanent position, with additional part-time maternity cover responsibilities, based on-site in Glasgow. In this role, you will:
- Support members with day-to-day inquiries
- Process loan and savings applications
- Manage account transactions accurately and securely
- Provide clear information on credit union products and services
- Assist with problem resolution
- Ensure a welcoming and professional experience for all members
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The position involves:
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- Handling cash
- Maintaining records
- Using banking and customer management systems
- Following regulatory and internal policies
You may also:
- Contribute to member outreach activities
- Support training initiatives for colleagues or new staff
- Help promote services that meet members’ financial needs
Qualifications
- Strong Communication skills, including the ability to explain financial information clearly and interact effectively with diverse members.
- Demonstrated Customer Service skills, with a focus on empathy, professionalism, and resolving member issues promptly.
- Basic understanding of Finance, including loans, savings, and account management, with accuracy in handling cash and data.
- Experience or aptitude in Training and supporting colleagues or new team members in procedures and systems.
- Sales skills to responsibly promote credit union products and services aligned with members’ needs and ethical lending practices.
- Attention to detail, numeracy, and competency using computer systems and office software.
- Ability to work on-site in Glasgow, manage a varied workload, and collaborate effectively within a small team.
- Prior experience in financial services, retail banking, or customer-facing roles is beneficial.
- Relevant education or vocational qualifications in finance, business, or customer service are an advantage.
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