Wiltshire Council
Member Services Officer
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Salary: £29,064 - £31,022 per annum (pro rata)
Hours per week: 37 hours or 18.5 hours
Interview date: 23 September 2026 (at County Hall, Trowbridge)
Pensions Officer (Career Graded, Hybrid)
Develop specialist expertise in a profession that makes a lasting difference
Wiltshire Pension Fund is one of the largest Local Government Pension Scheme (LGPS) funds in the country, responsible for safeguarding the pension benefits of thousands of members and working with more than 160 employers.
We're looking for people who are analytical, detail-focused and eager to learn. Whether you're an experienced pensions professional, have a background in payroll, financial services or employee benefits, or are looking to build a career in a specialist field, we'll provide the training and support needed to help you succeed.
As a Pensions Officer, you'll use data, calculations and legislation to determine pension benefits, retirement options and transfers. You'll develop expertise in LGPS regulations while helping ensure members receive the benefits they have worked for throughout their careers. However this role goes beyond technical administration. As an ambassador for Wiltshire Pension Fund, you'll occasionally support member education through webinars, pension clinics and drop-in sessions, helping members understand their pension benefits and make informed decisions about their future.
You'll need to be comfortable working with numbers, interpreting information and applying complex rules accurately. We're looking for individuals who are motivated to continually develop their knowledge and expertise within a profession that is constantly evolving.
Our career-graded structure means you may join as an Officer, Senior Officer or Principal Officer depending on your knowledge and experience, with a clear pathway for progression as your expertise develops.
We're proud to offer flexible working arrangements and are happy to discuss what this could look like for you. The team generally spends 40-60% of their working week in the office.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here https://jobs.wiltshire.gov.uk/why-us.
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Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details
Sian Shepherd, Member Services Manager at sian.shepherd@wiltshire.gov.uk
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria
Please download and read the role description and person specification https://jobs.wiltshire.gov.uk/media/21347/RT07-2372-Member-Services-Officer/pdf/RT07-2372_Member_Services_Officer.pdf carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.
If you have applied for this role within the last six months, you do not need to reapply. Your application will remain on file and will be considered.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wiltshire.gov.uk%2Fequality-diversity-public-sector-duty&data=04%7C01%7CBethany.Farrer%40wiltshire.gov.uk%7C151f7da412574c942b8e08d948674193%7C5546e75e3be14813b0ff26651ea2fe19%7C0%7C0%7C637620430580127574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5CkvE0a359djyKPfpad1RWNIfayHtAmrr4s%2BKbvYZzw%3D&reserved=0
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Application process https://jobs.wiltshire.gov.uk/help-and-support
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Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
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