PRS for Music
Member Support Advisor (12 month FTC)
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Overview
Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.
The Role
We are looking for Member Support Advisor's to join us on a 12 month basis. In this role, you will support our members by handling, investigating, and resolving a high volume of contacts and queries, ensuring quality, productivity, and adherence to standards.
Responsibilities
As a Member Support Advisor, your daily duties will include…
- Supporting our members through email, calls and other channels.
- Collaborating with internal and external parties to resolve queries.
- Staying updated with training to provide accurate information.
- Helping develop processes to improve member services.
- Participating in team days and feedback sessions to enhance processes through technology and knowledge sharing.
For a full list of duties, please email our recruitment team and request a copy of the job description.
About You
At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:
- Experience working in a fast-paced, target-driven, customer-focused environment.
- GCSE's in Maths and English or equivalent.
- Proficiency with software platforms such as Microsoft Office and Customer Relationship Management (CRM) systems.
- A commitment to learning how to manage complex queries and a desire to grow within PRS for Music.
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What’s in it for you?
Here are just a few things that set PRS for Music apart from the crowd:
- We trust, value, and support our people to make the difference.
- We believe that diversity of thought and experience provides the platform for innovation and creativity.
- We are consciously inclusive and have eight Affinity Groups which you can join and make an impact.
- We invest in the development of our people to drive our ambitions forward.
- We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
- We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days.
- Employees can work from anywhere in the world for up to eight weeks each year.
- Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.
The Process
Our Interview Process For This Role Is Simple
- First stage interview will take place virtually on MS Teams.
- Second stage interview will take place in person at our London Bridge Hub.
We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.
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Location
On-site induction training for this role is delivered in-person, at our London Bridge Hub. This can take up to two weeks - afterwards you will be required to attend the Hub regularly to ensure that you're fully equipped to succeed in your role. Once your initial training period is completed, you will be required to attend the Hub for at least two days per month, subject to management discretion. The remaining days can be worked remotely or in the Hub - your choice!
To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.
If you sound like you could be the right person for the job, apply now.
At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.
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