Landsec
Members Experience Executive
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WE ARE LANDSEC
We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.
Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.
MYO
At Myo we go the extra mile to ensure you have the best workday, every day. As the soul of our business we put our members first working with and around them to create a space they are proud to call home. We are at a pivotal point at Myo opening a number of new workspaces this year. This role gives someone the opportunity to be a part of this exciting growth phase.
We are looking for a Members Experience Executive to join the team.
You will have a passion for delivering a premium customer service acting as the face of the brand in our client's premium flexible office space. You will look after members, visitors, and contractors.
Our customers are at the center of everything we do, meaning our spaces and services reflect real business needs with personalized solutions. Our offices are designed to promote productivity, foster creativity enabling business and people to thrive.
Main Responsibilities
As Member Experience Executive you will be one of the first faces of the space and brand. You will thrive in customer interaction and will take immense pride in delighting your members and guests daily. Taking ownership of the experience of our member and visitors interacting with the space. You will have a keen eye for detail, and thoroughly enjoy planning and hosting our member events in the process of delivering an exceptional service. You will liaise with our service partners on a day-to-day basis to ensure the space is providing everything they need.
Duties include:
Customer
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- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Develop relationships with internal and external members to understand and address their needs.
- Leading customer onboarding and offboarding process.
- Responding to customer tickets.
- Acting as the first point of call for resolving members and guest issues and escalating where necessary.
Space
- Conducting tours of the space for office rental and event hire.
- Liaising with the building management team.
AV and Room Setup
- Covering reception when needed, including lunch breaks.
- Floor checks to ensure the space is tidy and ready for use.
Events
- Planning members events and sourcing third party suppliers.
- Manage Myo’s events budget appropriately whilst delivering an enriching events programme.
- Tailoring events with Myo’s ESG strategy in mind.
Admin & Financial
- Supporting with general office admin tasks and the raising of PO’s.
- Maintaining the site documents.
- Training the Member’s Host.
- Hold regular KPI meetings with service partners to ensure service is maintained.
- Supporting Flexible Workplace Manager in budget setting.
- Workplace Management with budget setting.
Other
- Manage and maintain Myo’s compliance platform ensuring all statutory testing is up to date.
- Deputising for Workplace Manager.
- Overseeing small project works.
- Acting as an ESG ambassador for Myo.
- Representing Myo in wider Landsec Quarterly Customer Meetings.
The Ideal Candidate
- Relevant customer experience in, coworking, retail, and/or events.
- Event planning experience.
- Thrives in building relationships with people.
- Natural born problem solver. You love juggling tasks and going to work not knowing what you’ll have to deal with that day.
- Has the can-do attitude, does not have NO in their vocabulary.
- Has great organizational skills.
- Is great at solving problems.
- Shows great attention to detail.
- A comfortable working knowledge of MS Office tools - particularly in Word and Excel.
- Natural self-starter and ability to work independently as well as part of a team.
- A “work hard, play hard” attitude.
- Experience in facilities management.
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Life and Benefits at Landsec
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits, make sure to visit our My Total Reward page for more information.
- Performance-based annual bonus plan.
- 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
- Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
- Private medical insurance, Health Cash Plan, Life assurance, and income protection.
- Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details).
- Two different share plans enabling you to share in the success you will help to build.
- Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%.
- And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app, and a health app supporting fertility and menopause.
Diversity and Inclusion
At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realize their potential.
We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com.
To find out more about our approach, visit our Diversity and Inclusion page.
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